A million on Facebook & 2 lakh on Twitter

Punjab National Bank has extensively and judiciously used both technology and language skills to serve and engage customers:

Shikha Sharma is a professional banker with over 37 years of spectacular experience in banking and currently General Manager and Chief Learning Officer heading the Learning & Knowledge Management Centre at Punjab National Bank, India’s second largest public sector bank with Rs18 trillion business and over 100,000 employees. More than 35% of staff of the bank has been trained under her leadership in this financial year and 25% more are expected to be trained in the coming quarter. She holds a Bachelor of Science, Bachelor of Education degree and is a Certified Associate of Indian Institute of Bankers (CAIIB). She is also a Member of Governing Board of National Institute of Banking Studies & Corporate Management, Noida.

Punjab National Bank created a portal for its employees in 2006 which was termed as the Knowledge Center, where all the employees will be provided access to the information related to them like employee attendance, promotions, examinations, the performance of the employee and most importantly their payrolls and other important circulars. Employees can also check the reasons for deductions and manage almost everything through this portal.

LEADING THE CHANGE