In terms of technology usage, what are the current challenges and opportunities in India’s healthcare system?
Healthcare is a primary and essential segment for both corona and non-corona related medical services. However, healthcare delivery, in India and globally, is poised for disruption. Even before the Covid-19 pandemic, digital transformation of the healthcare segment was being considered to enable digital patient experience management and seamless delivery of services at every patient touchpoint through integrated solutions. The current pandemic, after the immediate term, will only fast track this transformation.
In India, the challenge is slightly greater due to fragmentation of healthcare systems and low current levels of digitalization in the ecosystem, notwithstanding certain early adopters. The challenge gets further exacerbated because any solution needs to be delivered with India-conscious complexity at India-conscious value for money.
The immediate aftermath of the Covid-19 pandemic threw healthcare supply chains in disarray. Countries around the world realized that they were reliant on global supply chains for critical medicines, equipment, and supplies. Furthermore, healthcare providers realized that they need to manage critical resources efficiently at national, city, and healthcare facility levels.
Inside facilities, staff and resources need to be optimized in real time to ensure the right care is given at the right time to patients. Furthermore, the need for localized access to healthcare services is becoming attractive to patients. There is acute awareness amid service providers and patients that safe practices and spaces are critical.
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