In 2005, the future of American business was reflected in the spotless tile behind a toilet bowl. Procter & Gamble had released the Mr. Clean Magic Reach, a sleek tool with a detachable head for scrubbing the darkest recesses of a bathroom. Developed in just 18 months, it represented a strategic move to elevate design throughout P&G, an effort that then CEO A.G. Lafley had spearheaded with an almost religious fervor. "Remember that one of the disciples had to put his hand in the bloody wounds to believe," he told a reporter at the time, comparing the design skeptics within various divisions of the company to an incredulous apostle. "We have some businesses that are doubting Thomases." His conviction paid off. P&G's sales doubled and profits quadrupled between 2000 and 2009, aided by the steady release of new, design-forward products.
P&G wasn't alone. Throughout the 2000s and 2010s, stalwarts (Coca-Cola, McDonald's, Ford) and startups (Jawbone, Casper) alike were converting to the church of design. IBM, for instance, spent more than $100 million to open 10 design labs and hire 1,000 new designers. For these companies, design wasn't just a tool for prettying up a product line; it was an identity, a differentiator, the ultimate competitive advantage. It's what led Coca-Cola to unveil a soda fountain inspired by a Ferrari and McDonald's to sink $2.4 billion into modernizing its restaurants. Fast Company captured the emerging sentiment in a 2004 issue that showcased 20 designers and design advocates: "Design shapes a company's reason for being; it has become an undeniably transformative force in business and society."
This story is from the {{IssueName}} edition of {{MagazineName}}.
Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 9,000+ magazines and newspapers.
Already a subscriber ? Sign In
This story is from the {{IssueName}} edition of {{MagazineName}}.
Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 9,000+ magazines and newspapers.
Already a subscriber? Sign In
THE NEW RULES OF BUSINESS TRAVEL
In the era of hybrid teams, everyone is a road warrior-not just sales teams and C-suite execs. It's part of why business travel spending is expected to finally reach, and perhaps surpass, pre-pandemic levels by the end of the year, according to Deloitte. But, as with everything, work trips are not what they were in 2019. From airlines to banks, companies are finding new ways to make business travel easier-and even a little fun.
INTELLIGENT IMPACT
BUSINESS LUMINARIES SHARE HOW AI CAN INTERSECT WITH SOCIAL MISSION.
REDDIT'S REVENGE
IN AN ERA OF AI UPHEAVAL. THE CACOPHONOUS SOCIAL HUB EMERGES AS THE HUMAN-DRIVEN INTERNET'S LAST GREAT HOPE.
SO MANY WAYS TO LOSE
In the Ozempic era, Weight-Watchers is remaking itself to be something for everyone meal-plan program and a tele-health prescription service. But have consumers already lost their appetite?
10/10 - THE 10 MOST INNOVATIVE PEOPLE OF THE LAST 10 YEARS
In honor of Fast Company's 10th Innovation Festival in September, we identified 10 industrious leaders whose groundbreaking efforts defined the past decade in business. We spoke to them about their extraordinary achievements in tech, medicine, entertainment, and more. And we explored how the impact of their work has withstood passing fads, various presidential administrations, a pandemic, and many, many quarterly reports.
The Mysterious Reappearance of the Reggie Bar
How a beloved 1970s candy got called back up to the major leagues.
Gabriella Khalil
Gabriella Khalil, creative director, answers our career questionnaire.
The Fast and the Furious
High prices at McDonald's, Taco Bell, and other chains are sparking consumer revolt.
Lost in Truncation
Lost in Truncation Generative AI was supposed to unleash our creativity. Instead, it became our cultural trash compactor. Welcome to the age of summarization.
Campus Radicals
Welcome to UATX, Austin's new well-funded and controversial anti-woke university.
