As India’s second-largest online travel platform, EaseMyTrip is continually working with the hospitality sector to enhance its end-user experience. Co-Founder, Rikant Pittie explains how it has worked around safety and technology to build trust while dealing with the users as it is crucial to work in that direction to create positive sentiments towards the hospitality sector. The company also worked proactively during this period to offer more value to enhance the end-user experience.
How is your company leveraging technology to map hotel content, including occupancy and rates and provide real-time content updates and insights?
Initiatives such as full-refund on flight tickets due to medical reasons have gained a very positive response from the travellers. On the hotel front, we ensured safety and hygiene for our customers with the help of our hotels' partners.
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