Fear Of The Known

The growing incidence of cyber threats underlines that hoteliers need to be on their guard to protect their guests’ data from being misused.

- Vinita Bhatia

Last month, Hyatt Hotels Corp discovered unauthorised access to payment card information at certain of its properties globally between March 18, 2017 and July 2, 2017. This incident affected payment card information, such as, cardholder name, card number, expiration date and internal verification code, from cards manually entered or swiped at the front desk of almost 41 Hyatt-managed locations in 11 countries. Two years, ago, according to a Reuters report, Hyatt had faced another data breach at 250 of its hotels in 50 countries when its payment processing system was infected with credit-card-stealing malware.

It is not the only brand to be affected by cyber attacks – others have also fallen prey to it at some point. The hospitality domain, in recent times, has become a soft target for cyber terrorists as the industry is witnessing an increasing incidence of online transactions. This makes it pertinent for all stakeholders to be more alert to the threats and stay secure.

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