A holistic view of human capital inside any organization consists of talent management, organizational structure and culture, and strategic leadership.
If you have purchased an automobile, what factors did you consider? When you went to explore options, did the sales person only show you the driver’s seat? Of course not, they likely showed off the entire vehicle and allowed you to drive it to get a sense of what is was like. After all, driving a car is an experience that goes well beyond the physical seat. While this seems like a silly example, how often are companies recruiting people based on a job description and the specific duties? In fact, most large companies have automated the selection process so that prospects are screened using artificial intelligence based on a set of criteria, competencies, and keywords. This is akin to doing a body scan and being told what car to drive based on your fit in the driving seat!
Of course, my comments are a bit unfair as most companies supplement the resume screening with interviews, assessments, and other selection methods. However, even with all the interviews and discussions with prospective employees, we generally provide a limited and perhaps misleading view of what it is like to actually be an employee in our organization. After all, our experience with our employer is a lot more than just our specific role or a few specific people. So, how should we think about the employee experience?
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