John Postle, vice president of retail at Marina Bay Sands, tells Hong Xinyi why The Shoppes is thriving amid a bleak global outlook for bricks-and-mortar stores
WITH OVER 20 YEARS of experience in the retail sector under his belt, John Postle has a very understandable occupational hazard—whenever he travels, he often finds himself noticing little details in different types of shopping environments. To know if a store is doing well, “I tend to look at whether the people inside are carrying shopping bags. I want to know if they’re just there visiting or if they’re actually transacting. To get people buying, not browsing—in our business, that’s everything”, he says.
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