BRINING IN HYPER-FLEXIBILITY AND RESILIENCE INTO HOSPITALITY

The North edition of Hotelier India GM Summit witnessed the congregation of some of India's top hotel owners, operators, area heads, general managers, and key decisionmakers as they delved into some highly pertinent topics that have a direct bearing on the hospitality business

As part of its initiatives to highlight dynamic leaders and companies and share their insights, which can benefit their peers and the industry at large, the New Delhi edition of GM Summit by Hotelier India, saw a fruitful discussion on highly pertinent topics that directly impact the hospitality business. The Summit was hosted in collaboration with partners: BMW, Nestle and Jaguar.

SUCCESS MATTERS

Starting the first-panel discussion, Himmat Anand, Founder, Tree of Life Resorts & Hotels, said, "I think every brand is all about leadership, which determines the success of a brand." Kicking off the conversation, Benita Sharma, Area Manager North, Luxury Hotels & General Manager, ITC Maurya, said, "There is an opportunity in every adversity, and I had a great team that supported it." Vineet Mishra, Cluster General Manager, Accor & General Manager, Pullman & Novotel New Delhi Aerocity, added, "For me, it is about navigation, which is all about continuity. It's about where you are reflecting on and what your options are at that point in life, then choosing one of them and accepting what comes your way as you move ahead." Arun Kumar, Market Vice President-North India, Nepal & Bhutan, Marriott International, said, "I think I have gone to places where nobody wants to go, or taken on projects as given to me. And that has really helped my career."

Loving the job and the passion for this industry has kept Satyajeet Krishnan, Area Director-New Delhi and General Manager, Taj Mahal New Delhi, abreast of the changing times. He states, "I have worked a little bit more on being meaningfully engaged with stakeholders, both guests and colleagues. This has really helped me evolve into what I call "collaborative decisionmaking."