Small and midsize businesses (SMBS) are no strangers to technology: according to the 2019 Top Technology Trends survey by the software review company Capterra, 80 percent of U.S. small businesses use human resources (HR) software or plan to within the next two years. The meteoric rise of remote and hybrid work has accelerated business adoption of HR technology, including intelligent digital assistants designed to make work easier and self-service platforms that allow employees to access HR-related information, wherever and whenever they need it. These tools are smarter and faster than ever before, brimming with new capabilities made possible by generative artificial intelligence (GenAl).
HR technology use cases for small businesses include managing, streamlining, and improving payroll, benefits, recruitment, onboarding, training and development, company communication, and employee engagement. When it comes to embracing Al, specifically, Megg Withinton, vice president of enterprise analytics at Insperity, a leading provider of scalable HR solutions, finds that SMBs tend to reside on one of two ends of the spectrum: they are either all-in on Al, or they are waiting, watching, and slowly starting their experimentation.
No matter where your business falls on the continuum, deepening your understanding of the HR tech market a market expected to reach $35 billion globally by 2028, according to Fortune Business Insights-will help you evaluate potential solution providers. Furthermore, understanding best practices for choosing and deploying the right HR software, including keeping the employee experience at the center of decision-making and never losing sight of the value of human connection, will help you get the most value possible from your technology investment.
Steamlining HR tasks
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