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Banks misclassify plaints as 'customer queries': RBI Guv raises concern
Millennium Post Delhi
|New Delhi 19November2024
Reserve Bank Governor Shaktikanta Das on Monday expressed concerns over instances wherein banks misclassify complaints as "customer queries" and asked bank boards to ensure lenders' genuine commitment to customer centricity.
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Trust is the bedrock of banking, and the industry fundamentally relies on the faith of depositors and investors for its stability and growth, he said.
Cette histoire est tirée de l'édition New Delhi 19November2024 de Millennium Post Delhi.
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