Empowering employees to deliver unforgettable experiences to every guest

Taj Hotels has been the forerunner and custodian of authentic Indian hospitality. The brand believes in providing a unique luxury hospitality experience known as 'Tajness.' Their philosophy is built on the principles of warmth, kindness, and above all, exceptional service to their guests. Rahul Joshi, General Manager, Taj Hotel and Convention Centre, Agra, tells that Tajness is ingrained into every facet of their business, which ultimately leads to a strong relationship with their guests and employees.

- Prashant Nayak

Taj Hotel and Convention Centre, Agra is spread over 4.5 acres and is located within walking distance from the Taj Mahal. The hotel features 239 modern rooms, including 12 lavish suites and one presidential suite that opens out onto an expansive private lawn. While some rooms frame views of the Taj Mahal, others look out onto the town of Agra or have refreshing views of the pool.

At the hotel, their focus is on providing personalised hospitality experiences that cater to the guests' preferences. As recent reports suggest, 'Experiential Offerings' are the future of the hospitality industry, and thus they strive to provide bespoke experiences such as a two-day pampering staycation that includes spa sessions, dining under the stars with a view of the Taj Mahal, breakfast in bed, and more.

"Our team utilises advanced technology and analytics to gather insights into our guests' behaviour, enabling us to create tailored experiences that are unique to each guest. As a result, we take immense pride in offering unforgettable experiences that our guests will cherish for a lifetime," asserts Rahul.