Empowering employees to deliver unforgettable experiences to every guest
Travel Trade Journal|June 2023
Taj Hotels has been the forerunner and custodian of authentic Indian hospitality. The brand believes in providing a unique luxury hospitality experience known as 'Tajness.' Their philosophy is built on the principles of warmth, kindness, and above all, exceptional service to their guests. Rahul Joshi, General Manager, Taj Hotel and Convention Centre, Agra, tells that Tajness is ingrained into every facet of their business, which ultimately leads to a strong relationship with their guests and employees.
Prashant Nayak
Empowering employees to deliver unforgettable experiences to every guest

Taj Hotel and Convention Centre, Agra is spread over 4.5 acres and is located within walking distance from the Taj Mahal. The hotel features 239 modern rooms, including 12 lavish suites and one presidential suite that opens out onto an expansive private lawn. While some rooms frame views of the Taj Mahal, others look out onto the town of Agra or have refreshing views of the pool.

At the hotel, their focus is on providing personalised hospitality experiences that cater to the guests' preferences. As recent reports suggest, 'Experiential Offerings' are the future of the hospitality industry, and thus they strive to provide bespoke experiences such as a two-day pampering staycation that includes spa sessions, dining under the stars with a view of the Taj Mahal, breakfast in bed, and more.

"Our team utilises advanced technology and analytics to gather insights into our guests' behaviour, enabling us to create tailored experiences that are unique to each guest. As a result, we take immense pride in offering unforgettable experiences that our guests will cherish for a lifetime," asserts Rahul.

This story is from the {{IssueName}} edition of {{MagazineName}}.

Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 9,000+ magazines and newspapers.

This story is from the {{IssueName}} edition of {{MagazineName}}.

Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 9,000+ magazines and newspapers.

MORE STORIES FROM TRAVEL TRADE JOURNALView all
The Clarks Hotels and Resorts adapting, innovating, and thriving in a dynamic hospitality landscape
Travel Trade Journal

The Clarks Hotels and Resorts adapting, innovating, and thriving in a dynamic hospitality landscape

In this insightful interaction with Rahul Deb Banerjee, Chief Operating Officer, The Clarks Hotels and Resorts, he highlights the brand's strategic growth, commitment to service excellence, and focus on innovation and expanding global reach.

time-read
3 mins  |
TTJ September 2024
Uttar Pradesh advances Responsible Tourism initiatives with key stakeholders
Travel Trade Journal

Uttar Pradesh advances Responsible Tourism initiatives with key stakeholders

The Uttar Pradesh Tourism Department reaffirmed its commitment to sustainable tourism with a workshop that brought together key industry stakeholders and global experts to discuss responsible tourism.

time-read
2 mins  |
TTJ September 2024
A Divine Confluence of Faith and Culture
Travel Trade Journal

A Divine Confluence of Faith and Culture

Every 12 years, the city of Prayagraj transforms into a focal point of one of the most significant spiritual gatherings in the world—the Maha Kumbh Mela. Rooted in ancient Hindu tradition, this grand festival commemorates the mythological churning of the ocean by the gods and demons, seeking the nectar of immortality. As millions of devotees and pilgrims converge in the sacred city, they are drawn by the promise of spiritual renewal through a ritual bath in the holy waters of the Triveni Sangam, where the rivers Ganges, Yamuna, and the mythical Saraswati meet.

time-read
3 mins  |
TTJ September 2024
EGYPTAIR celebrates a year of connectivity and growth on the New Delhi-Cairo Route
Travel Trade Journal

EGYPTAIR celebrates a year of connectivity and growth on the New Delhi-Cairo Route

In August 2023, EGYPTAIR launched its second Indian route with four weekly flights from New Delhi. One year into operations, TTJ spoke with Amr Ali, Country Manager, EGYPTAIR, about the journey and current offerings.

time-read
1 min  |
TTJ September 2024
With a forward-looking strategy, IndiGo is well-positioned to lead the aviation industry in India
Travel Trade Journal

With a forward-looking strategy, IndiGo is well-positioned to lead the aviation industry in India

As IndiGo marks 18 years of soaring success, Vinay Malhotra, Head of Global Sales, IndiGo, unveils the airline's dynamic vision for the future. From ambitious fleet expansions to innovative customer experiences, the airline is set to redefine travel in India and beyond. With a robust strategy aligning with India's growing aviation sector, IndiGo aims to connect more destinations and elevate passenger comfort on its journey towards 2030.

time-read
4 mins  |
TTJ September 2024
SMALL LUXURY HOTELS OF THE WORLD
Travel Trade Journal

SMALL LUXURY HOTELS OF THE WORLD

Small Luxury Hotels of the World (SLH), founded in 1991 and headquartered in the UK, is renowned for its luxury boutique hotels across the globe that offer personalised experiences with local flair. Mark Wong, Senior Vice President - Asia Pacific, SLH, who drives the brand's growth and visibility in the region, recently visited India. TTJ interacted with Wong about the exciting hotel brand and its foray into the Indian market.

time-read
4 mins  |
TTJ September 2024
Etrav continues to elevate its B2B strategies with advanced technology solutions
Travel Trade Journal

Etrav continues to elevate its B2B strategies with advanced technology solutions

Henil Ruparelia, Managing Director, Etrav Tech Limited, highlights the company's impressive growth and strategic advancements. Headquartered in Surat with operations in Mumbai, Etrav has expanded globally, embracing innovative technologies and enhancing B2B offerings, thereby solidifying its position in the travel industry.

time-read
3 mins  |
TTJ September 2024
WelcomHeritage Bringing Luxury to Offbeat Destinations
Travel Trade Journal

WelcomHeritage Bringing Luxury to Offbeat Destinations

In a world where travel preferences constantly evolve, WelcomHeritage stands as a symbol of timeless luxury and heritage preservation. Since its modest beginnings in 1997, the brand has grown into a collection of 35 distinct properties that offer more than just a stay; they provide a journey through India's royal history, natural beauty, and cultural richness. As travel trends shift toward authenticity and responsibility, Abinash Manghani, CEO, WelcomHeritage, shares how the brand is redefining luxury travel for the modern adventurer.

time-read
2 mins  |
TTJ September 2024
Asego addresses both traditional and new-age travel risks
Travel Trade Journal

Asego addresses both traditional and new-age travel risks

Asego is leading the way in travel insurance with innovative products that meet the needs of modern globetrotters, offering comprehensive global coverage. Dev Karvat, Founder and CEO, Asego, highlights the company's strategic alignment with both inbound and domestic travel trends, providing tailored travel insurance solutions for today's travellers. Asego's commitment to diverse travel experiences and its emphasis on trust and reliability in the travel trade ensure its prominence in the dynamic travel landscape.

time-read
2 mins  |
TTJ September 2024
Maldives' Tourism Renaissance
Travel Trade Journal

Maldives' Tourism Renaissance

As bilateral relations between the two nations continue on the path to improvement, the Maldives Marketing and Public Relations Corporation (MMPRC) is amongst the organisations leading efforts to revitalise tourism from the Indian market. In an exclusive interview, Ibrahim Shiuree, CEO and Managing Director, MMPRC, provided a comprehensive overview of the strategies and initiatives designed to reverse the recent decline in Indian tourist arrivals.

time-read
2 mins  |
TTJ September 2024