BANKING TECHNOLOGY
“We are seeing a real change in what the younger generations expect from brands today. It is moving away from the tangible rewards, which is what we previously associate loyalty with, to more emotional, experiential benefits (for instance, travel experiences),” James Ellis, Vice President, Business Development, Asia Pacific, Collinson, told attendees of the Asian Banking & Finance Manila Forum held at Shangri-La The Fort.
“This is also aligned to their social media use where they share their life moments and or experiences through channels such as TikTok and Instagram,” Ellis said.
この記事は Asian Banking & Finance の Issue 112 版に掲載されています。
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この記事は Asian Banking & Finance の Issue 112 版に掲載されています。
7 日間の Magzter GOLD 無料トライアルを開始して、何千もの厳選されたプレミアム ストーリー、9,000 以上の雑誌や新聞にアクセスしてください。
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