THE HUMANE TECH

Accenture decided to train every staffer in latest technology and deployed AI-based chatbot to guide employees

- NIDHI SINGAL

SCORES HIGHLY ON

• Clarity of goals both at company and individual level
• Ease of operating in virtual workplace
• Culture of growth and innovation

Reimbursement for setting up home-office, internet and electricity was common during the early days of the pandemic. Accenture India went a step further by providing office chairs at minimal cost and financial support, even accommodation, to a large number of employees asked to vacate their paying-guest accommodation. “When the lockdown came into force, I moved from my paying guest accommodation in Bangalore to my hometown. My team gave me prompt access to a system, an internet connection and collaboration tools. This was my first remote working experience. I received training to improve my WFH experience and manage hiccups,” says J.M. Hamsashree, Procurement Operations Advisory Analyst, Accenture Operations.

The Covid-10 turbulence caught everybody off-guard. Some of the biggest organisations found it tough to shift to remote working. Accenture was an exception. It equipped all its people -- over 2,00,000, across eight states and 43 offices — with work from home (WFH) infrastructure and collaboration tools almost immediately. “At Accenture, wellbeing, health and safety of our people have been our topmost priority. With that as our north star, we supported our people by leveraging our strengths – our digital capabilities, learning environment and deep-rooted understanding of and commitment to equality,” says Lakshmi C. Managing Director and Lead - Human Resources, Accenture in India.