During his stay at the Sheraton Grand Bangalore Hotel at Brigade Gateway in January, Delhi-based executive Rishabh Gupta did not have to stand in queue at the front desk. Instead, he used the hotel’s mobile key to check-in, and accessed the room key using his smartphone.
While hotels have been investing in consumer-connect technologies for over a decade, it has now found more takers after the Covid-19 outbreak, with social distancing being the new norm.
According to industry experts, technology can bring down the operation cost of a hotel by 15-40 per cent, or even more, depending on the property (boutique or budget hotel), footfall, and the kind of systems deployed.
“Travel and tourism is among the fastest-growing sectors in India, contributing nearly a tenth to the country's GDP ($247.3 billion) and accounting for roughly 42 million jobs (direct and indirect). The role of technology will be key in the post-pandemic world. Most states have already put in conditions of ‘contactless’ check-in/check-outs. QR codes, artificial intelligence and machine learning will soon replace physical menus in hotels and restaurants,” says Vivek Agarwal, Partner, Infrastructure, Government and Healthcare Services, KPMG in India.
この記事は Business Today の July 12, 2020 版に掲載されています。
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この記事は Business Today の July 12, 2020 版に掲載されています。
7 日間の Magzter GOLD 無料トライアルを開始して、何千もの厳選されたプレミアム ストーリー、9,000 以上の雑誌や新聞にアクセスしてください。
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