We See Technology As A Key Enabler For Learning

The COVID-19 pandemic could be a big cue to develop responsive learning organisations, the right intersection of education and technology and full-stack capabilities. Sapnesh Lalla, CEO, NIIT Ltd tells us more about the new ABCs, especially the Cs, of learning as we battle, and move past, the crisis.

SAPNESH LALLA CEO, NIIT Ltd

What changes have you observed during the pandemic and which ones do you see continuing, and gathering traction, in your landscape as we move ahead?

In the learning and development (l&D) landscape, adaptability and agility have emerged as the most important qualities for a corporate learning organisation to have. organisations that are able to respond nimbly to sudden disruptions display what we call the 4Cs of adaptability – one, capabilities: the need for specialised capability sets required to take advantage of the latest technologies and methodologies is exploding. two, capacity: the ability to flex organisation capacity up and down in response to rapid changes in demand has become critical. three, customer-centricity: a deep understanding of customer needs and commitment to delivering a world-class customer experience seamlessly are vital today, and four, cost-control. it’s never been more important to not just reduce costs but also move fixed costs to variable.

I believe that this is also a great opportunity to define the future of l&D – the skills and competencies that organisations will need, what the future hybrid workplace looks like and how that defines the learning experience, how we can build a responsive learning organisation structure that can adapt to changing needs, and finally the technology we need to enable a digitally fluent learning ecosystem. At NIIT, we are focused on helping our customers navigate these uncertain times in an age of digital transformation. Digital is here to stay.

ORGANISATIONS THAT CAN RESPOND NIMBLY TO SUDDEN DISRUPTIONS DISPLAY THE 4CS OF ADAPTABILITY – CAPABILITIES, CAPACITY, CUSTOMER-CENTRICITY, AND COST-CONTROL.