Hotel Industry Comes Clean on Cleanliness
Hotel Business Review|January - February 2020
One of the top priorities for general managers and department heads of a hotel is to maintain cleanliness and hygiene, ensuring guest satisfaction in all areas of the property extending from entrances to workout facilities. This enables the property to get positive comments on review sites, which in turn ascertains increase in business. Further, positive customer experiences result in repeat business. Irrespective of the size of your property, it is necessary to maintain a high degree of cleanliness and hygiene – not only in the hotel but also in F&B outlets of the property. Ashok Malkani examines of how the cleanliness and hygiene standards are maintained.
- Ashok Malkani
Hotel Industry Comes Clean on Cleanliness

One thing that attracts a customer to Hotels is the fact that, irrespective of them being luxury or economy, they are clean. Extending from the lobby to the rooms they have a stamp of neatness and sparkling cleanliness. New research commissioned by P&G Professional (the away-from-home division of Procter & Gamble), shows 78% of hotel guests believe cleanliness is the most important factor affecting their choice of where to stay. The study reveals dirty bedsheets (71%) are most likely to make a guest walkout, followed by a disgusting bathroom (69%) or a smelly room (65%).

The importance of cleanliness can be gauged from the fact that guests would walk out if they find that the hotel is messy. That is one of the reasons why even the exteriors of the hotels are cleaned at regular intervals.

Whether you are responsible for maintaining a budget hotel or a five-star facility, your task to live up to guests’ expectations should not be underestimated.

Ayesha Sehgal, Executive Housekeeper, Hilton Mumbai International Airport, states, “Cleanliness is one of the key factors for selecting the hotel. Guests check the website and may be lured by the ambiance and décor to book a room. Repeat visits would only happen if the desired cleanliness levels are maintained by the property. With the onset of many contagious and viral diseases, one needs to ensure that the hotel booked is matching the cleaning and sanitation levels. Asthmatic guests are allergic to dust so they would always choose a hotel that is clean. To state an example, linen may look clean but could have germs. So washing it at 80 degrees Celsius would ensure that the linen and towels in the guest room are definitely sanitized.”

この蚘事は Hotel Business Review の January - February 2020 版に掲茉されおいたす。

7 日間の Magzter GOLD 無料トラむアルを開始しお、䜕千もの厳遞されたプレミアム ストヌリヌ、9,000 以䞊の雑誌や新聞にアクセスしおください。

この蚘事は Hotel Business Review の January - February 2020 版に掲茉されおいたす。

7 日間の Magzter GOLD 無料トラむアルを開始しお、䜕千もの厳遞されたプレミアム ストヌリヌ、9,000 以䞊の雑誌や新聞にアクセスしおください。

HOTEL BUSINESS REVIEWのその他の蚘事すべお衚瀺
"Leadership is not a License to do Less, it is a Responsibility to do More"
Hotel Business Review

"Leadership is not a License to do Less, it is a Responsibility to do More"

Amit Kumar Sharma is a seasoned hotelier with a career spanning 23 years. A graduate from IHM Lucknow, he began his career with Grand Hyatt, Delhi as a pre-opening team member from where he developed deep interest into the fast-paced career of Food & Beverage operations & management.

time-read
3 分  |
July - August 2024
Fortunes Hotels Opens New Properties
Hotel Business Review

Fortunes Hotels Opens New Properties

The group announced the launch of Fortune Beach Resort ECR Chennai. Situated in the bustling, breezy East Coast Road (ECR), the upscale resort set against the serene backdrop of the majestic sea connects the cultural richness of Chennai with the picturesque landscapes of Puducherry, Mahabalipuram, and beyond.

time-read
2 分  |
July - August 2024
Small Luxury Hotels Partner with The MRS Group Of Hotels
Hotel Business Review

Small Luxury Hotels Partner with The MRS Group Of Hotels

Small Luxury Hotels of the World (SLH) announced its expansion into the Indian subcontinent through a strategic partnership with The MRS Group of Hotels.

time-read
1 min  |
July - August 2024
IHE 2024
Hotel Business Review

IHE 2024

Concludes With Setting Higher Goals

time-read
2 分  |
July - August 2024
Housekeeping in Hotel Public Spaces
Hotel Business Review

Housekeeping in Hotel Public Spaces

The work of the housekeeping department of any hotel or motel is the most unseen, but the most needed in many ways.

time-read
5 分  |
July - August 2024
Redefining The Art Of Luxury Hospitality
Hotel Business Review

Redefining The Art Of Luxury Hospitality

Sheraton Grand Bengaluru Whitefield Hotel Convention Center

time-read
4 分  |
July - August 2024
Training & Retaining Workforce for Hotel's Success
Hotel Business Review

Training & Retaining Workforce for Hotel's Success

Success of a hotel depends on the manpower. Staff, from the receptionist, who is the first step of the guest towards his hospitality during the stay, to the attendant who handles his luggage during his departure, help in the guest being attracted by the property and compelling him to stay at the same hotel on his future trips to the destination. The employees, it may be said, are the backbone or the mainstay for a hotel's success.

time-read
10+ 分  |
July - August 2024
Weddings: Increasing Hotel Revenue
Hotel Business Review

Weddings: Increasing Hotel Revenue

The trend of wedding ceremonies and receptions being conducted in hotels has been increasing over the years. The eat, drink and be married” now has a tag attached to it, which is in hotels”. The result is that not only destination weddings but wedding, in general, are contributing to the hotel’s revenue in a great measure. The saying Marriages are made in heaven” now has an attached segment But expenses are borne onearth”. Hotels and resorts have been proving an attractive venue as compared to the other sites, like halls, for people of all categories. Ashok Malkani takes a look at the facilities and other plus points offered by hotels.

time-read
10+ 分  |
July - August 2024
Heritage Hotels Heirlooms of Indian Tourism
Hotel Business Review

Heritage Hotels Heirlooms of Indian Tourism

A trip to the past in the modern world has a timeless appeal for travellers who are keen to immerse themselves in the cultural history of the destination by staying at a historic hotel itself.

time-read
10+ 分  |
July - August 2024
A Tranquil Paradise! Radisson Hotel Jass Khajuraho
Hotel Business Review

A Tranquil Paradise! Radisson Hotel Jass Khajuraho

Sprawling in six acres in the midst of the vast open countryside with gentle undulating landscape and clean, fresh unpolluted air, Radisson Hotel Jass Khajuraho is a perfect union of classic design with subtle elegance.

time-read
3 分  |
March-April 2024