The late Georgia congressman John Lewis had a well-earned reputation for being uncannily optimistic, courageous, and values-driven. These characteristics were also core to his identity as a leader. Although Lewis was brutally beaten by police during a 1965 civil rights march in Selma, Ala., he said, “I have an obligation to continue to do what I can to help because I am here to continue to tell the story.” His final public statement challenged us to get into “good trouble, necessary trouble” by pursuing nonviolent protest and taking a stand against injustice and in favor of unity and peace. He reminded us that rocking, and even capsizing, the boat — not returning to business as usual — is needed to bring about a world that is more racially just than the one we inherited.
In recent months, many company leaders have embraced good trouble in their organization. In response to the killings of Breonna Taylor, Ahmaud Arbery, George Floyd, and Rayshard Brooks, and protests over criminal and economic injustice, countless leaders have spoken out publicly. They have donated millions of dollars toward causes focused on ending the harmful effects of systemic racism or sought avenues to provide their company’s goods and services to underserved communities that would benefit from greater economic development. Many have started auditing the systems and processes that create racial inequity in their organizations, pledging to create more opportunities for people from underrepresented groups. They have sponsored town halls and other forums intended to shine a light on race and racism, and have encouraged managers and employees to keep these conversations going.
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Transforming information into insight
Focus on six organizational elements to build a world-class data and insights capability.
THE URGENT NEED FOR SOPHISTICATED LEADERSHIP
The pandemic has highlighted a series of paradoxes inherent to the work of leaders. What comes next will depend on how well leaders face up to them.
The road to successful change is lined with trade-offs
Rather than trying to convince people your change initiative is the right one, invite them to talk openly about what it might take to implement it: the good, the bad, and the frustrating.
Sustaining productivity virtually
Maintaining productivity levels among remote employees is an enduring challenge. Here are five ways to help businesses and employees thrive while people work at home.
FORWARD TO normal
Entertainment and media companies are building business models that are resilient to the enduring changes in consumer behavior ushered in by COVID-19.
How leaders can promote racial justice in the workplace
Embrace four principles to turn todayâs diversity, equity, and inclusion initiatives into sustained progress.
CREATING THE OFFICE OF THE FUTURE
In a remodeled world, it is vital for companies to reinvent ways of working.
Consumer companies must take leaps, not steps
As shoppers show how quickly they can adapt to external shocks, retailers will need to radically reconfigure their business models.
Businesses can fast-track innovation to help during a crisis
âUnrealisticâ timelines can actually work. Hereâs how.
Agility and experience management work better together
Many companies achieve early wins with separate transformational efforts, then stall. But if combined and enhanced using âreturn on experience,â or ROX, measures, these two programs can unlock each otherâs potential.