Banking so smooth that it is almost invisible

Because of our investment in human centred design we have come up with the concept of, ‘Making banking joyful’, says Paul Cobban, MD & COO,Group Technology & Operations, DBS Bank

- Abhishek Raval and Jasmine Desai

The idea of having a digital bank was born two years ago, when we recognized that the idea of banking is changing dramatically. The banking landscape in near future will be unrecognizable as it is today. Technology sector is recognizing this change in BFSI. At the same time, we realized unless we do something about this all of our traditional revenue is going to be eaten away. We had already made lot of significant investments in the preceding five years in data centre design, innovation, technology in terms of breaking down boulders of monolithic systems into micro-services or pebbles which has smaller components making it more configurable. We came to a point where we realized that we had got the foundation of this investment and saw these threats coming along with huge opportunity. That is how we made the decision to come up with Digibank.