DATA: FOCUS ON AVAILABILITY AND QUALITY

Ashok Cherian, CIO, Page Industries, says that they have brought out their products in line with the mission of "satisfying the human need for comfort", expanded its trade network and continue to drive the brand Jockey.

- Aanchal Ghatak

How are you keeping up with the ever-increasing demands for transformation?

Yes, the transformational need is 'ever increasing' and also increasingly challenging. It is interesting to state that almost all of our strategic business plans and initiatives are depended on digital transformation. We have a great business leadership team with a great vision and the IT work in a close-knit partnership model with the business. Many technologies including cloud and models like 'SaaS' is adding fuel to our speed and we keep trying to raise the bar to deliver value to our business partners.

How are you integrating customer experience into IT deliverables? How is it helping in advanced customer experience?

Our brand and all its connects are experiential. We plan out IT systems keeping in mind the customer and the needs and aspirations of the customer. With this delivery model and strategy all our projects get prioritized with customer in mind. Every investment is measured in terms of the customer delight and accordingly prioritized and we strive always to keep our goals linked to customer experience.

How are you managing growing cybersecurity, and data privacy threats?