A seasoned hotelier with over 20 years of experience in the hospitality industry, Manisha Sharma has held managerial and leadership roles at various established properties across the country and in Dubai.
As the newly appointed General Manager of Renaissance Bengaluru Race Course Hotel, Manisha is entrusted to take care of complete hotel operations, elevate customer experience and further enhance the hotel's positioning as a leading 'Lifestyle Hotel' brand of Marriott International in Bengaluru.
In a candid chat with Hotelier India, the lady tells us what drives her passion for hospitality, the challenges of being a hotel GM, and her vision for the brand....
What triggered your interest in the hospitality industry? Where did it all begin?
My interest in the hospitality industry began in childhood, as my family frequently stayed in hotels while travelling. I value excellent service, comfortable accommodations, and memorable experiences that hotels provide. My passion for interacting with people and creating positive experiences led me to pursue a career in hospitality. I am excited to continue learning and creating exceptional experiences for guests.
What are the main challenges one faces in hotel management? How do you go about resolving any customer dissatisfaction issues?
この記事は Hotelier India の May 2023 版に掲載されています。
7 日間の Magzter GOLD 無料トライアルを開始して、何千もの厳選されたプレミアム ストーリー、9,000 以上の雑誌や新聞にアクセスしてください。
すでに購読者です ? サインイン
この記事は Hotelier India の May 2023 版に掲載されています。
7 日間の Magzter GOLD 無料トライアルを開始して、何千もの厳選されたプレミアム ストーリー、9,000 以上の雑誌や新聞にアクセスしてください。
すでに購読者です? サインイン
The Big Fat Indian Wedding
With a slew of initiatives, hotels are ensuring that the wedding day is special for the couple as well as for the hotel's bottom line.
An Organization Of Rainmakers!!!
Rainmakers are revered for their ability to generate income (rain) for an organization by cracking deals, attracting clients/guests and holding on to them; often, for a lifetime... Revenue generation (rainmaking) is the job of everyone on the team.
Hospitality: A Rewarding Career Awaits
Delving into the roles and responsibilities that professionals in the field of hospitality can undertake in carving a rewarding career.
"India is my first baby!"
Bader Ali Habib, Regional Head of Proximity Markets, Dubai Department of Economy and Tourism, gets candid.
The Essence of Landscape Architecture
Innovative landscaping can enhance the luxury hospitality experience by enriching guest interaction with the natural world.
Teaching the Art of Tea
The first global tea artist from India, teaching the art of making and drinking fine tea, Susmita Das Gupta talks about her mission to make Indian specialty tea reach a global audience.
Feeding Profits
Food and beverage is driving revenues in hospitality in novel ways as hotels innovate with new-age experiences.
Acing the Revenue Game
Hotels are looking at new avenues to generate revenues that go beyond rooms and food.
The Power of Predictive Maintenance
A strategic approach to enable Indian hotels to become leaders in sustainable hospitality.
Shaping a Sustainable FUTURE
To mark the occasion of World Environment Day this month, we find out how the hospitality industry is paving the way for a greener, healthier tomorrow...