Can AI Chatbots Make Your Holiday Shopping Easier?

AI chatbots might help, but don't always give you the right answers

Tired of thinking about what gifts to get everyone this year? Artificial intelligence chatbots might help, but don't expect them to do all the work or always give you the right answers.

Anyone scouring the internet for Cyber Monday deals is likely going to encounter more conversational iterations of the chatbots that some retailers and e-commerce sites have built to provide shoppers with enhanced customer service.

Some companies have integrated models infused with newer generative AI technologies, allowing shoppers to seek advice by asking naturally phrased questions like "What's the best wireless speaker?"

Retailers hope consumers use these chatbots, which are typically called shopping assistants - as virtual companions that help them discover or compare products.

Prior chatbots were mostly used for task-oriented functions such as helping customers track down online orders or return ones that didn't meet expectations.