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High number of grievances a cause for concern, says RBI governor

Financial Express Chandigarh

|

March 18, 2025

THE HIGH NUMBER of customer grievances continues to be a matter of serious concern as 95 scheduled commercial banks received over 10 million complaints from customers in 2023-24, Reserve Bank of India governor Sanjay Malhotra said.

- SACHIN KUMAR

Addressing the annual conference of the RBI Ombudsmen, the governor emphasised the need for significantly enhancing customer experience so as to obviate any need for grievance redressal.

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