Probe after pensioners put on wrong flight

JET2 ISSUES APOLOGY FOR MIX-UP AT BRISTOL AIRPORT

-  LAUREN BEAVIS & KATIE TIMMS

TWO disabled pensioners from Plymouth say their holiday was ruined after being put on the wrong flight by staff at Bristol Airport - meaning they ended up in Menorca, instead of Mallorca.

Linda Trestrail, 69, had booked a package trip through Jet2 with her friend, Wendy Russell, aged 71. Despite having their tickets checked five times by different members of staff, the pair were placed on the wrong flight.

The pair were given travel assistance on wheelchairs at Bristol Airport and helped on to a shuttle bus and on to an aircraft and only realised the mistake when the plane's captain announced to passengers that they were 'about to land in Menorca'.

Linda said that is when 'all hell broke loose' - with the flight attendant 'bursting out laughing' - and the journey which should have taken five hours ended up taking 17 hours.

Linda, from Plymouth, said: "You hear of bags going on the wrong flights but not people. The reason we booked Mallorca is because of the short flight, we knew our mobility wasn't good so didn't want to do much travelling - we are disabled pensioners.

"You get compensated if you get delayed or lose luggage - but they lost us, not the bloody baggage. Jet2 holidays, the package holidays you can trust- yeah, right!"