Mahindra's Major Expansion of Road Service Network

Delhi-Mumbai corridor to be strengthened with 27 touch-points.

- R. Natarajan

Setting new benchmark in customer servicing with each passing day, Mahindra Truck and Bus Division (MTBD), in a bid to enhance its commitment to customer service, opened 27 service points comprising of 93S dealership, 10 authorised service centres and eight mobile workshops on the 1500 km long Delhi-Mumbai corridor. With this, the company promises to reach a truck requiring attention within two hours or guarantees to pay Rs. 500 of every additional hour lost. The network will ensure that the service is available at every 60 km across the long industrial corridor.

These service centers on the corridor will carry out emergency repairs, part replacement and health check-up of vehicles with service guarantees, to assure customers of Mahindra’s service availability along the entire route. MTBD will soon launch a campaign to build awareness and to educate its customers about all the facilities available at the service points along the service corridor. Besides, the company also will have seven MPARTS Plazas at strategic points across the country, which will now be further strengthened to 26 such plazas by the end of FY18.

Addressing the media, Mr. Rajan Wadhera, President and Chief Executive, Truck and Powertrain Division, Mahindra & Mahindra Ltd., said: “At Mahindra, we have always believed in making a difference to our customers through high levels of customer centricity and service support and commitment and this new initiative is a testimony to the same. It comes on the heels of the highly successful superior mileage guarantee and 48 hours uptime guarantee, and is part of our endeavour to introduce a disruptive and unprecedented after-sales guarantee to further reinforce our Customer Value Proposition. With these initiatives, we take one more significant step closer to our goal of becoming the Most Trusted CV brand of India.”