8-fold path to prevent burn-out

Megha Mattoo, Chief Compliance Officer & Company Secretary, Medi Assist reveals the risk combat strategy adopted by the company

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Ravi Lalwani: Risks associated with WFHhow has been the experience vis-à-vis the expectations?

Megha Mattoo: As a pioneer in the Health Tech and InsurTech space across employers, retail members, and public health schemes, Medi Assist has been an early adopter and a propagator of WFH schemes for our employees. Despite having been through 2 very different covid waves, we could effectively deploy technology to support our employees' well-being whilst ensuring they stay productive and contribute in a more agile manner.

We had over 50% of our workforce working from home during these times and despite the boundaries of time fading between work and life, we ensured a consistent customer experience throughout.

We have always used technology to innovate our business models and thus we could effectively leverage tech in migrating to this hybrid model of work. Additionally, our investment in technology such as laptops, phones and network tools has aided this transition for our teams.

Structuring our policies and ways of working to curb the adverse effects of burnout, home distractions, monotony, lack of social interaction, et al, we consciously work on remote engagement and wellness initiatives for our workforce in improving their morale, mental agility, and productivity levels always.

What policies and practices have you adopted to mitigate operational risks?