Emotional Intelligence (EI) requires individuals to have a solid control over their own emotions, as well as an acute awareness of the people around them. Selfawareness is the foundation of it all, and the first step to becoming a master of emotional intelligence.
EI is all about empathy, inclusion and respect – traits that are more important than ever at a time when managers and employees have no idea what challenges their colleagues are facing amid a pandemic and a massive economic contraction.
EI CRUCIAL IN THE DIGITAL WORKPLACE
The healthiest company cultures make all employees feel like valued stakeholders whose concerns and opinions are taken seriously. This is why one of the most valuable traits managers and other colleagues can have is empathy. Take control of your emotions. It’s a myth that stress is simply about our reaction to circumstances – the reality is that even in stressful situations, we can still choose how to respond. Train yourself to accept and adapt to difficult circumstances rather than letting your emotions take over. Following are 2 key points for improving the EI quotient within yourself and your team members:
Denne historien er fra December 2020-utgaven av Banking Frontiers.
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Denne historien er fra December 2020-utgaven av Banking Frontiers.
Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.
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Swedbank leverages data to the hilt
Sweden's Swedbank takes innovation to a different level by collaborating with other competing banks:
Digitization is for customer satisfaction, says Argenta Bank
Belgium's Argenta Bank has designed its digitization efforts to enhance customer experience:
Speed, Safety, Compliance
Brijesh Samantaray, Co-founder, Propelld shares the current trends in the education loans how the company is leveraging technology:
Unique methods in fraud perpetration
When we look at some of the very serious frauds that had taken place in the financial realm, it is evident that the perpetrators are somewhat ingenious:
NBFCs: Elevating Organizational IQ
What is more important than hiring smart people is raising organizational IQ. This topic was discussed in depth in a panel discussion at NBFC's Tomorrow conclave organized by Banking Frontiers. Edited excerpts:
Trustful Transformation
Transformation is no longer only about growth & efficiency. It involves aspects like compliance, security and explainability that are impacting NBFCs. These issues are explored in this panel at NBFC's Tomorrow:
CEO Panel: Connecting Traditional Wisdom with Modern Intelligence
Banking Frontiers organized its annual NBFC Conclave titled NBFC's Tomorrow in August 2024 at Mumbai. Highlights of the first panel discussion:
NBFCs EXPERIENTIAL EVOLUTION, TRUSTWORTHY TRANSFORMATION
Banking Frontiers organized NBFC's Tomorrow, its annual NBFC Conclave, in Mumbai on August 21. The program comprised panel discussions on 5 upcoming opportunities for the NBFC sector, along with presentations, fireside chats and a keynote address. Edited excerpts from the conclave:
Smart ATMs - an indication of a resurgence
Smart ATMs can be the future way of how one may be interacting with a bank and doing transactions:
Personalization scores with HNWI & YP
Ghulam Haidar Rasooli, Chief Financial Officer at Afghanistan based Ghazanfar Bank, reveals the impact of personalization and future roadmap: