Dr Bijna Kotak Dasani MBE, FRSA is Executive Director at Morgan Stanley. With over 20 years of experience, Bijna has led strategy, transformation and innovation within the financial services sector across the UK, EMEA, the Americas and Asia. Additionally, she serves the Boards of The Inclusive Companies Network, FinTech Connect, CIONET, Generation Success, Cajigo and Restorative Justice for All. She shares her insights on the confluence of mental health and diversity and inclusion:
Manoj Agrawal: Mental health is becoming a matter of rising concern. Is the root cause WFH or lockdown or something else?
Dr Bijna Kotak Dasani: Mental health issues have increasingly become prevalent in the workplace in recent years and within the spectrum of Diversity, Equity and Inclusion (DE&I) the global financial services sector has started to test-and-learn through frameworks to support both customers and colleagues alike.
Globally, the pandemic has heightened our awareness and sensitivities towards vulnerable customers externally, and within organizations, the vertical strands of depression, anxiety, suicide, hidden abuse, domestic violence, socio-economic, cultural, racial and genderbased challenges and more.
Firms understand the importance of providing education and awareness of these topics as well as psychological safe havens / spaces whereby colleagues can authentically discuss and work through the above, without repercussive pressures of judgment, stigma and taboo.
In recent years we have observed Lloyds Chief Executive António Horta-Osório openly share he suffered sleep deprivation and exhaustion, and former Barclays Head of Compliance Hector Sants, who was signed off on medical leave in 2013 due to severe stress as reported by World of Finance (2019).
Denne historien er fra October 2021-utgaven av Banking Frontiers.
Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.
Allerede abonnent ? Logg på
Denne historien er fra October 2021-utgaven av Banking Frontiers.
Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.
Allerede abonnent? Logg på
It's a bank and a brokerage - FinecoBank
FinecoBank of Italy is a highly tech-enabled bank that is a combination of a bank and a brokerage:
A model for cloud adoption - Zurich Cantonal Bank
The bank is had opted for cloud to offer better service to its customers:
RBI Governor urges NBFCs to adhere to fair practices code
The Reserve Bank of India (RBI) Governor has urged Non-Banking Financial Companies (NBFCs) to strictly adhere to the Fair Practices Code, emphasizing sustainable growth and robust risk management in the sector.
Automated, Adaptive, Al-enabled Architecture is a must
Security heads from 2 BFSI companies reveal the key cyberfrauds and strategies to combat them:
Fraudsters too gain ground as real-time payment systems grow
There is a need for the technologies behind the real-time payment systems to gain a march over the methods of fraudsters:
Ethics & Challenges of AI in Cyber security: Navigating the Moral Maze
Even as AI is finding its place in the cyber security domain, an entirely new frontier of ethical challenges awaits.
Bangladesh Finance: 25% faster customer service; 15% higher customer retention
Bangladesh Finance, established in 1999, is a leading financial institution in Bangladesh.
Fino sparkles with technology & brand upshift
Fino Payments Bank started operations in June 2017, providing banking services to mass market customers, who are largely rural-based.
Savington Upshifts: 48% Faster, Churn down 31%
Savington International Insurance Brokers LLC, founded in 2006 by Dev Maitra, is a prominent insurance provider in the UAE.
Zoroastrian Bank: Multiple awards for being the Best
Established in 1927 by Sir Hormusjee Cowasjee Dinshaw Adenwalla, Zoroastrian Bank is a prominent urban cooperative bank headquartered in Mumbai, India.
