A cornerstone of the growth and development of the group across India and abroad is Alexander George Muthoot, Deputy Managing Director of the Muthoot Group. He heads the marketing, operations and international expansion of the group.
Mehul Dani: How is Muthoot’s digital strategy implemented in the last and current FY?
Alexander George Muthoot: Aggressive digital transformation agenda has been convincingly pursued by us as part of the digitization of Muthoot group over the last couple of years. This has helped us tremendously in providing superior customer convenience and achieving better speed and control of operations along with cost-effectiveness.
The current level of automation and digitization in the group has facilitated our customers to conduct major transactions such as applying for a gold loan online, interest repayments, loan-top-ups etc anytime, anywhere through Muthoot online web service and Muthoot mobile app. During the pandemic, the usage of our digital channels has increased exponentially. New initiatives such as Loan@Home and online interest payment options through Muthoot mobile app, Muthoot Online, UPI apps like PhonePe, Paytm, and Google Pay have been launched to enhance customer experience. Now our gold loan customers can even avail loan top-ups on their loan accounts with just a few taps, through WhatsApp.
Which are the technologies that are in use? Please give details about your IT team.
Denne historien er fra July 2021-utgaven av Banking Frontiers.
Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.
Allerede abonnent ? Logg på
Denne historien er fra July 2021-utgaven av Banking Frontiers.
Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.
Allerede abonnent? Logg på
Key Russian central bank official leaves
The First Deputy Governor of Bank of Russia Olga Skorobogatova is leaving the central bank in early December.
Better prospects for Swiss banking in 2024, says new study
The year could see revitalization of the banking to some extent, finds the study by Swiss Bankers Association:
Ease of use, personalization & consistent engagement promotes digital loyalty
Murari Lal, Head - Digital Initiatives, Shivalik Small Finance Bank, delves into platforms, loyalty and Al:
From Feet on Street to Fingers on Screen
Nippon India Mutual Fund is driving into newer customer segments by leveraging voice and vernacular as the drivers, reveals the company's Chief Digital Officer Arpanarghya Saha:
Digitization embraces the senior citizens
Among other projects, Shriram Capital completely transformed the 2-wheeler loan origination system, reveals the company's Chief Digital Officer Ajay Thomas:
Making of the most connected bank in Bangladesh
A stream of digital initiatives is transforming Mutual Trust Bank and its customer engagement, reveals Khalid Hossin, who heads the bank's digital banking division:
Digital embraces Archaeological Tourism
Chief Digital Officers are leading tremendous transformation initiatives. Five CDOs reveal their fascinating journey and their ambitious goals:
Tech will bridge Advisory and Education
Venkatesh Naidu, CEO, Bajaj Capital Insurance Broking:
AI bridges Protection and Prevention
Gyanendra Singh, Chief Technology Officer, Aviva India:
Bridging Products & Distribution for Rural Markets
Vikas Mittal, Deputy CEO, and Amit Thapliyal, Chief Technology Officer, Magma HDI General Insurance:
