A cornerstone of the growth and development of the group across India and abroad is Alexander George Muthoot, Deputy Managing Director of the Muthoot Group. He heads the marketing, operations and international expansion of the group.
Mehul Dani: How is Muthoot’s digital strategy implemented in the last and current FY?
Alexander George Muthoot: Aggressive digital transformation agenda has been convincingly pursued by us as part of the digitization of Muthoot group over the last couple of years. This has helped us tremendously in providing superior customer convenience and achieving better speed and control of operations along with cost-effectiveness.
The current level of automation and digitization in the group has facilitated our customers to conduct major transactions such as applying for a gold loan online, interest repayments, loan-top-ups etc anytime, anywhere through Muthoot online web service and Muthoot mobile app. During the pandemic, the usage of our digital channels has increased exponentially. New initiatives such as Loan@Home and online interest payment options through Muthoot mobile app, Muthoot Online, UPI apps like PhonePe, Paytm, and Google Pay have been launched to enhance customer experience. Now our gold loan customers can even avail loan top-ups on their loan accounts with just a few taps, through WhatsApp.
Which are the technologies that are in use? Please give details about your IT team.
Denne historien er fra July 2021-utgaven av Banking Frontiers.
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Denne historien er fra July 2021-utgaven av Banking Frontiers.
Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.
Allerede abonnent? Logg på
Swedbank leverages data to the hilt
Sweden's Swedbank takes innovation to a different level by collaborating with other competing banks:
Digitization is for customer satisfaction, says Argenta Bank
Belgium's Argenta Bank has designed its digitization efforts to enhance customer experience:
Speed, Safety, Compliance
Brijesh Samantaray, Co-founder, Propelld shares the current trends in the education loans how the company is leveraging technology:
Unique methods in fraud perpetration
When we look at some of the very serious frauds that had taken place in the financial realm, it is evident that the perpetrators are somewhat ingenious:
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What is more important than hiring smart people is raising organizational IQ. This topic was discussed in depth in a panel discussion at NBFC's Tomorrow conclave organized by Banking Frontiers. Edited excerpts:
Trustful Transformation
Transformation is no longer only about growth & efficiency. It involves aspects like compliance, security and explainability that are impacting NBFCs. These issues are explored in this panel at NBFC's Tomorrow:
CEO Panel: Connecting Traditional Wisdom with Modern Intelligence
Banking Frontiers organized its annual NBFC Conclave titled NBFC's Tomorrow in August 2024 at Mumbai. Highlights of the first panel discussion:
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Banking Frontiers organized NBFC's Tomorrow, its annual NBFC Conclave, in Mumbai on August 21. The program comprised panel discussions on 5 upcoming opportunities for the NBFC sector, along with presentations, fireside chats and a keynote address. Edited excerpts from the conclave:
Smart ATMs - an indication of a resurgence
Smart ATMs can be the future way of how one may be interacting with a bank and doing transactions:
Personalization scores with HNWI & YP
Ghulam Haidar Rasooli, Chief Financial Officer at Afghanistan based Ghazanfar Bank, reveals the impact of personalization and future roadmap:
