‘Technology is dominating board room discussions'

H.P. Singh, Chairman & MD at Satin Creditcare Network, explains various facets of technology adoption at the company:

- mehul

HP Singh believes that companies will have to spend more on IT, data security and remote working monitoring tools

Mehul Dani: How does your organization create awareness among customers and employees about information security?

H.P. Singh: Satin Creditcare Network has successfully built a world-class technology infrastructure to streamline business operations. While we do not have any specific program to create an awareness among the customers, we do have dedicated training sessions for employees on the IT/ data security initiatives and platforms throughout the year. These trainings are imparted to existing employees and staff as well as to new recruits. Mock phishing campaigns are also organized to test the user’s understanding of security.

What application testing challenges do you face and how do you overcome these?

We have a full-fledged quality assurance (QA) team. The team uses a hybrid model for testing which is automated as well as manual. As of today, we face no challenges on the testing front. However, considering there are 2 releases in a month, the window for thorough testing is less and there is a challenge for precision at all times.

Please describe the use of AI & ML, their advantages and overall impact.