PNB Metlife Is Using Virtual Reality For Customer Service

- Onkar Sharma

Samrat has completed his MBA in Finance from Symbiosis Institute of Business Management, Pune. Prior to joining PNB MetLife, Samrat was the Chief Information Officer (CIO) at TATA AIA Life Insurance Company. He was also associated with Fidelity International as an Associate Director – Technology for over 4 years 3 months and worked with SBI Life Insurance Company as an Asset Vice President – IT for 2 years. Excerpts:

What are the key technologies PnBMl is betting big on? In what areas technologically PnBMl has taken lead?

2016 was the year of innovations, with a diverse range of breakthrough technologies being introduced; with block chain, unmanned vehicles, AI ecosystems being the most talked about. 2017 will take this revolution to new heights.

Technologies in financial sector is also growing rapidly, with new avenues for transaction and banking coming up.

The insurance industry is undertaking significant steps to incorporate technological innovation that can improve business processes and support profitability and growth. We at PNB MetLife ourselves have introduced two key innovations- A first-of-its-kind Virtual Reality (VR) based customer service platform -conVRse which was built in partnership with LumenLab MetLife’s innovation center in Singapore. Second is a secure digital hub called Infinity that allows you to create a digital legacy by enabling you to share important documents and memories with your nominees in case something were to happen to you. Our Infinity app reached 30,000 plus downloads in first 30 days.