The country, through digital transformation, is steadily marching towards realizing a trillion-dollar digital economy by 2025. As governments across the globe embrace digitization, several governmental processes have incorporated technology into their fold to facilitate e-governance services to their citizens.
E-governance is the usage of ICT by the government to improve the quality of services offered to citizens. It is also for the exchange of information, communication transactions, and integration of various stand-alone systems and services catering to consumers, businesses, other government bodies, and government employees – referred to as G2C, G2B, G2G, and G2E services respectively. The most prominent G2C E-governance initiatives are Aadhaar, DigiLocker, E-Seva, Digi Dhan, and Apps like Umang.
The government has also made several inroads in the field of education, agriculture, and health care. For example, through an online registration facility, getting an OPD appointment, lab reports, and blood availability in any government hospital has become convenient. A total of 239 hospitals offering this facility have already registered over 0.34 million patients in the OPD to date. Also, India’s TB missed call initiative has reportedly enrolled over 93,000 patients over a span of four years. In the field of agriculture, Kisan, a mobile-based advisory service linked to call centers connected to research centers has been availed by over 50 million farmers for timely, specific, holistic, and needs-based information.
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