Change Beckons In 2018

New year resolutions you ought to make for yourself and your organization in 2018.

- Jayadev Menon

There's something peculiar that happens at the end of each 365-day cycle - we are all overcome by this overwhelming sense of purpose. With every passing year, we realise that the days are numbered and that we have lesser time to set out and do the thing we've been putting off and better ourselves. It’s that time of the year again, when we open a new page in our diary, probably buy a spanking new notebook and pen, then find ourselves a comfortable chair and gaze into the distance with a sense of purpose and a thoughtful look in our eyes – we are brimming with the intent of turning over a new leaf! Almost always with the arrival of the new calendar at the doorstep come thoughts regarding changes - new directions, new actions …. New Year Resolutions!

In an age when you spend 90% of your adult life sitting in an office hammering away on a laptop, it would be no surprise that your New Year resolutions include many "to do's" for your professional life and your company. Yet how many of us make realistic goals and keep them?

Been there? 

Have you gone back to that page written at the end of 2014 or 2015 or 2016 to check your success rate or at least the degree to which you followed through with the stated intent? So, as we draw to the close of 2017 what resolutions have you listed for your business this time around? Here are a couple pointers for your work-life New Year resolution list for the coming year - minus the usual ones related to sales and marketing, revenue and so on.

CUSTOMER CENTRICITY