The digital era is here to stay! In India, it came to the masses slightly earlier, when the government announced demonetisation and most Indians had to resort to e-payments.
Such is also the belief of Dilip Puri, Founder & CEO, Indian School of Hospitality (ISH), who claimed that demonetisation changed the way Indians spent money, now digitised to a great extent, and now is the time for e-learning. “The trend is creating a new social habit in Indians—consuming online learning. In terms of industry perspective, there is going to be a massive shift towards mandatory branded online learning for the workforce in hotels. If there is anything the industry can do to support its people, it’s to encourage them to build upon this habit and upskill themselves. The new normal is going to be different. Technology will continue to change our world in different ways. In hotels, we were used to saying, ‘hightech leads to high touch’, but now we are trying to imagine how high-tech would lead to low touch or no touch. I would urge hotels to encourage and invest in their people, to upskill them to meet the challenges of the new normal,” he said.
Denne historien er fra June - July 2020-utgaven av Hospitality Talk.
Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.
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Denne historien er fra June - July 2020-utgaven av Hospitality Talk.
Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.
Allerede abonnent? Logg på
Technology vital post COVID
The recent DDP Digital Conclave titled ‘The Post Pandemic Reset’ focused on hospitality and how technology would play a major role in a reset for the post-COVID world.
Local experiences
There will be more challenges along the way. However, COVID-19 has shaped the industry for a better, sustainable and enriching future, says Patrick Taffin, Assistant Dean, SHMS Leysin.
IHE GOES PHYSICAL
India’s one of the largest B2B hospitality expos, the four-day IHE 2021, opens on September 24 at IEML, Greater Noida and will be a 100 per cent ‘physical show’.
FHRAI-IHM GETS NCHMCT AFFILIATION
NCHMCT affiliation FHRAI-IHM has become the first private institute managed by FHRAI to be affiliated with the National Council of Hotel Management & Catering Technology (NCHMCT), Noida.
On the road to recovery
The food delivery market is dominated by Swiggy and Zomato, sharing 85 percent of the total market between them, says the India Food Service Delivery Report 2021.
Focus on feedback
Domestic tourism has emerged as a sustainable segment to watch out for especially in post-pandemic business recovery scenarios, says Pankaj Gupta, General Manager, Holiday Inn Jaipur City Centre.
HOMESTAY IN THE HIMALAYAS
Invoking the grandeur and nobility of the Raj era, Jungle House – a boutique homestay in Shimla, Himachal Pradesh – opens its doors for guests.
Cautiously optimistic
Pinning Raffles Udaipur on Accor’s global map, Kerrie Hannaford, VP – Commercial, Accor India & South Asia talks about raising the bar with immersive hospitality and emotional luxury.
ACQUISITION MODE
Click Hotels by Suba has acquired 35 hotels across 22 new destinations in India. By 2023, the hospitality conglomerate targets to cross 3,000+ rooms.
A complete solution
Built on the airspace of a conventional railway station, The Leela Gandhinagar reflects the vision of modern India, says Jaideep Anand, Vice President and General Manager, The Leela Gandhinagar.
