Toiletries have a crucial role to play in contributing towards guest satisfaction, though they are often not given their due importance in the Indian hospitality industry.
That is the reason why many of the hotels in the country, particularly the huge number of unstarred hotels in the country, do not have adequate toiletries in their guest rooms.
If the bathrooms in the guest rooms or the restrooms or the spas of the hospitality properties are not spruced with adequate toiletries, then luxurious carpeting or Wi-Fi facility or flat screen TVs or for that matter great F&B options, and comprehensive wellness and fitness solutions would not be sufficient to garner the desired level of satisfaction among the discerning guests. Therefore housekeepers should always be vigilant about the fact that the guest rooms and rest rooms and spas of the hospitality properties are having adequate toiletries, all the time.
Of course, the role of toiletries is not only crucial in the bathrooms of the guest rooms and in the rest rooms of the hospitality properties, but also across their spas. Without the right kind of toiletries, a comprehensive list of therapies would not be able to bring the desired level of wellness among the guests.
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Denne historien er fra July/August 2017-utgaven av Hotel Business Review.
Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.
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"Leadership is not a License to do Less, it is a Responsibility to do More"
Amit Kumar Sharma is a seasoned hotelier with a career spanning 23 years. A graduate from IHM Lucknow, he began his career with Grand Hyatt, Delhi as a pre-opening team member from where he developed deep interest into the fast-paced career of Food & Beverage operations & management.
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