Millennials have different career expectations, priorities and ambitions from the erstwhile generation. Arif Khan, director of HR, India for Hyatt Hotels and Resorts urges hoteliers to keep pace with changing times so that they don’t end up managing a 21st century workforce with 20th century workplace practices
Speak to an hotelier about the contemporary business challenges they face and in all probability manpower will be amongst the top three of those issues. While it might appear that human resource management – from hiring, training to retaining – is an issue that is plaguing the industry over the past few years, the fact is that the hospitality industry has always had to ride this dragon.
Arif Khan, director of HR, India of Hyatt Hotels and Resorts tells Vinita Bhatia that the biggest challenge is actually the shortage of skilled manpower. His definition of skilled people is people who have an interest to join the hospitality business and remain in this industry for a long time, and who have the affinity and ability to connect with guests. Getting and retaining people with this mindset, passion and devotion is increasingly becoming an uphill task.
What are the reasons behind the staffing crisis that the hotel industry has been facing over the past few years?
There are several factors that have contributed to this situation. On the macro-level, the growth of the IT and retail sectors weaned away potential talent from the hospitality sector, which was experiencing sluggish growth and offered limited opportunities during the past few years.
How has inadequate staffing affected the industry in terms of loss revenue and profitability, in addition to lowered guest satisfaction?
Denne historien er fra July 2018-utgaven av Hotelier India.
Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.
Allerede abonnent ? Logg på
Denne historien er fra July 2018-utgaven av Hotelier India.
Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.
Allerede abonnent? Logg på
Why Western Couples Are Choosing India For Their Big Day?
Decoding the reason, and how to cater to them...
A Match Made in India
Director General of Tourism Mugdha Sinha's grand vision for wedding tourism...
Tee Off in Style
Hoteliers are giving golfing facilities a boost even as they offer putting greens that make the sport popular.
Bespoke Getaways: What Makes Them Desirable?
Boutique hotels are increasingly becoming the first choice among discerning guests as they provide meaningful breaks.
Blending Tradition with Innovation
The balance of honouring tradition while adding a dash of modern flair is what keeps the culinary scene fresh and exciting...
DON'T THINK, OUTSIDE THE BOX
The oft-quoted maxim, \"Think out of the box!\" does little to encourage creativity or innovation and often is their enemy.
Putting the Wow into Weddings
As hotels become the preferred venue choices for weddings, the industry is certainly shaking things up.
Innovation Is Not an Option but a Necessity
Emphasizing the need for the Indian hospitality sector to innovate and disrupt itself in the current transformative period.
Why Marriott built its GCC in India?
Drew Pinto, Executive Vice President and Chief Revenue & Technology Officer of Marriott International, tells Hotelier India all about finding the best talent in India...
FROM POTENTIAL TO POWERHOUSE
In an exclusive and candid interview with Hotelier India, Gajendra Singh Shekhawat, India's Minister of Culture and Tourism, speaks about how tourism and hospitality will power India's economy by 2047.
