Hundreds of restaurants had to close their dining rooms to slow the spread of COVID19. With self-isolation becoming important and dine-in and takeaway, no longer an option, restaurant business has been badly impacted. Delivering food online is the only option left to stay afloat.
Popular food aggregator apps such as Zomato and Swiggy are promising ‘contactless delivery’ to their customers and big fast food brands such as Dominos India and McDonald’s are revamping their processes to focus on hygiene.
What is Contactless Delivery?
The pace at which hygiene protocols are being adopted indicates how unpredictable the survival of foodservice players has become. Thermal guns to check temperatures of kitchen staff and riders, use of protective gears, maintaining distance within the kitchen and a thorough scrub down of chairs, tables, doorknobs, and countertops has become a norm. Apart from this, contactless delivery - where an order is left at the consumer’s doorstep or designated drop-off point - is the new normal.
Some restaurants and delivery services have implemented contactless delivery to further prevent spreading Coronavirus between delivery drivers and customers. Further, the service also helps these operators to lure customers on growing hygiene awareness.
Contactless Food Delivery by Delivery Aggregators
Food delivery aggregators like Zomato and Swiggy are providing contactless deliveries only to those who have opted for a prepaid order and not cash on delivery.
Customers check on the ‘No Contact’ option at the time of ordering the food on the app. The delivery partner leaves the food outside the door and call the customer to confirm the pickup.
Denne historien er fra April 2020-utgaven av Images Retail.
Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.
Allerede abonnent ? Logg på
Denne historien er fra April 2020-utgaven av Images Retail.
Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.
Allerede abonnent? Logg på
Building the Midmanagement is Critical in a Scaling Organisation
Nirav Jagad, Chief People Officer of Sugar Cosmetics speaks about ensuring the right! opportunities for the right talent in a complex omnichannel organisation that is on a fast track to growth
Uppercase Upping the Ante
Travel gear brand Uppercase is upgrading the standard of luggage in India through innovative approach and prodcuts and sustainable practices
The Strategy is to Go City by City and Saturate Each
Gerard McGurk, Head of Retail and Commercial Operations at Index Living Mall and Mahesh M, CEO, Creaticity speak about Thailand's numero uno furniture brand's strengths, its India entry and strategy
Design and Experience Differentiate Indriya from Competitors
Sandeep Kohli, CEO of Aditya Birla Jewellery’s Indriya about the brand’s strengths, strategies and aspirations
At Good Glamm, AI Chatbots Have Slashed Workload by 70-80%
Deep Ganatra, Chief Product & Technology Officer (CPTO), The Good Glamm Group sheds light on the role of technology in the beauty and wellness industry and its impact on personalisation
How Blinkit, Swiggy Instamart, Zepto and Others are Redefining Shopping
A quick snapshot of India’s quick commerce landscape highlighting key players, challenges and opportunities
Electronics and Q-commerce: A Marriage of Convenience
Why more and more electronics and gadget brands are taking to q-commerce
5 ways D2C Brands Can Leverage the Power of Technology
The direct-to-consumer (D2C) market in India is at an exciting juncture, with brands redefining how they operate, innovate, and engage with consumers. But what does the future look like for these brands as they adopt technology?
The Business of Offering Immersive Experiences
Shopping centers are using immersive experiences to attract more shoppers and boost business
5 ways D2C Brands Can Maintain the Growth Momentum
D2C brands should embrace a customer-first mindset, leverage technology, and know when to expand offline to keep the growth momentum going
