Contactless Delivery: The New Normal for Restaurants & Food Tech Cos
Images Retail|April 2020
Popular food aggregator apps such as Zomato and Swiggy are promising ‘contactless delivery’ to their customers and big fast food brands such as Dominos India and McDonald’s are revamping their processes to focus on hygiene.
Charu Lamba
Contactless Delivery: The New Normal for Restaurants & Food Tech Cos

Hundreds of restaurants had to close their dining rooms to slow the spread of COVID19. With self-isolation becoming important and dine-in and takeaway, no longer an option, restaurant business has been badly impacted. Delivering food online is the only option left to stay afloat.

Popular food aggregator apps such as Zomato and Swiggy are promising ‘contactless delivery’ to their customers and big fast food brands such as Dominos India and McDonald’s are revamping their processes to focus on hygiene.

What is Contactless Delivery?

The pace at which hygiene protocols are being adopted indicates how unpredictable the survival of foodservice players has become. Thermal guns to check temperatures of kitchen staff and riders, use of protective gears, maintaining distance within the kitchen and a thorough scrub down of chairs, tables, doorknobs, and countertops has become a norm. Apart from this, contactless delivery - where an order is left at the consumer’s doorstep or designated drop-off point - is the new normal.

Some restaurants and delivery services have implemented contactless delivery to further prevent spreading Coronavirus between delivery drivers and customers. Further, the service also helps these operators to lure customers on growing hygiene awareness.

Contactless Food Delivery by Delivery Aggregators

Food delivery aggregators like Zomato and Swiggy are providing contactless deliveries only to those who have opted for a prepaid order and not cash on delivery.

Customers check on the ‘No Contact’ option at the time of ordering the food on the app. The delivery partner leaves the food outside the door and call the customer to confirm the pickup.

Denne historien er fra April 2020-utgaven av Images Retail.

Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.

Denne historien er fra April 2020-utgaven av Images Retail.

Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.

FLERE HISTORIER FRA IMAGES RETAILSe alt
McDonald's The Maharaja Mac Of Transit Retail
Images Retail

McDonald's The Maharaja Mac Of Transit Retail

While McDonald’s serves as a great example of successfully Indianising a global brand, it is also an insightful case study in strategically making transit retail work

time-read
9 mins  |
October 2024
Founders, Market are Key for D2C Investors
Images Retail

Founders, Market are Key for D2C Investors

Investors and brands across the retail landscape are the crucial factors considered when raising funds

time-read
3 mins  |
October 2024
Powering Consumption Growth India's Home and Household Market Report
Images Retail

Powering Consumption Growth India's Home and Household Market Report

The report from Deloitte India projects that India’s home and household market is witnessing strong demand, particularly in tier 2 and tier 3 cities that are emerging as growth hubs

time-read
5 mins  |
October 2024
Tech Infra Readiness Among Top Challenges in GenAI implementation
Images Retail

Tech Infra Readiness Among Top Challenges in GenAI implementation

Tech infrastructure readiness is one of the top three challenges organisations in the technology, media, and telecom (TMT) sector face when implementing Generative AI (GenAI) solutions, a report stated.

time-read
1 min  |
October 2024
Amazon India Introduces AI Chatbot Rufus Ahead of Festive Sale event
Images Retail

Amazon India Introduces AI Chatbot Rufus Ahead of Festive Sale event

E -commerce major Amazon India launched a new generative AIpowered conversational shopping assistant, Rufus, ahead of the start of its festive sale event.

time-read
1 min  |
October 2024
'Fusion of Art and Commerce Helps Virtuous Retail Create Culturally Rich Shopping Environments'
Images Retail

'Fusion of Art and Commerce Helps Virtuous Retail Create Culturally Rich Shopping Environments'

Sumi Gupta, board member of VR South Asia, who spearheads all things art and culture at the group, talks about the unique approach of curating art festivals in retail spaces to foster a deep community connection and drive commerce

time-read
5 mins  |
October 2024
Jumboking's Travel Retail Journey
Images Retail

Jumboking's Travel Retail Journey

About 95% of Jumboking's outlets are positioned at busy transit hubs benefiting from the high foot traffic these places enjoy

time-read
1 min  |
October 2024
What's Driving the Success of Electronics on Q-commerce
Images Retail

What's Driving the Success of Electronics on Q-commerce

Electronics are among the hottest selling items on q-commerce. Here's what's driving the trend and why the collaboration is a win-win for all stakeholders

time-read
4 mins  |
October 2024
Measuring the Influencer Effect
Images Retail

Measuring the Influencer Effect

Influencer marketing has become a core part of every brand's marketing. But does it really benefit brands?

time-read
3 mins  |
October 2024
Mid-range Smartphone Users Lead in Premium Product Engagement
Images Retail

Mid-range Smartphone Users Lead in Premium Product Engagement

The study, conducted by Bobble AI’s Market Intelligence division, delves into the online shopping behaviour of smartphone users

time-read
3 mins  |
October 2024