Customer Experience is the new battleground of retail. Irrespective of the industry you are in, the consumers and employees expect you to deliver them personalised, easy and uni ed experiences similar to those provided by Google, Facebook, Amazon, WhatsApp and Apple.
Customer Experience is the new battleground of retail. Irrespective of the industry you are in, the consumers and employees expect you to deliver them personalised, easy and uni ed experiences similar to those provided by Google, Facebook, Amazon, WhatsApp and Apple. These companies born in the digital age are reshaping consumer expectations. This shift in consumer behavior is both a huge challenge and a big opportunity.
The only sustainable way to innovate and deliver new experiences. Facebook leverages the content generated by its users to engage other users. In each of these cases, these new age digital companies are listening to their consumers, analysing their inputs and reshaping the experience. To compete and win in this new world, business must learn to co-create experiences by
Proactive Conversations: Proactively engaging their customers by initiating contextual conversations about their experience across the customer journey.
Real-time Action: Responding to each conversation in a coordinated and meaningful manner.
Continuous Improvement: Draw out insights from the conversation to improve existing experiences or design new products, services or experiences.
Denne historien er fra July 2018-utgaven av Images Retail.
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Denne historien er fra July 2018-utgaven av Images Retail.
Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.
Allerede abonnent? Logg på
Our Malls Should Reflect the Customer of Today
Twenty four years old Sanya Runwal, Director - Retail, Runwal, speaks about the guiding principles behind the group's retail transformation, future developments and her vision for brand Runwal as the next generation leader
D2C Brands Flag Bearers of India's Growing Digital Economy
Bypassing the intermediaries and traditional distribution channels, and leveraging digital platforms and cutting-edge technologies to service consumers directly, D2C brands have emerged as a disruptive force on the Indian retail landscape
From Sleeplessness to Success
The dream journey of The Sleep Company from being a D2C startup founded to help Indians sleep better to crossing 100 stores and ₹500 crore ARR under five years to become one of the fastest growing D2C-first brands
REDEFINING FASHION RETAIL WITH EXPANSION, DIGITAL INNOVATION, AND SUSTAINABLE GROWTH
CnM Chunmun, a name synonymous with fashion and lifestyle retail in North India, is embarking on an exciting new chapter in its impressive 40-year journey.
Retail Sector Records Strongest Hi Leasing in 5 years: CBRE
Leasing in Bengaluru, Chennai, and Delhi-NCR accounted for 59% share during Jan-June 2024.
Lulu Mall Bengaluru Welcomes 5 New Brands
Lulu Mall, Bengaluru, operated by the multinational developer Lulu Group, has expanded its portfolio by welcoming five new retail brands, the company wrote on social media.
Gujarat gets its First IMAX at Palladium Ahmedabad
Mumbai-based PVR Cinemas opened a new theatre at Palladium Ahmedabad, a social media post by a company official.
Budget 2024-2025: What's in it for Retail?
An overview of all the retail ecosystem-related measures in the Budget 2024-2025 revealed by Finance Minister Nirmala Sitharaman in her 7th budget speech.
Identity As a Service (IDAAS) Simplified
An explainer on Identity and Access Management-As-A-Service (IDaaS) in the context of retail.
6 Ways in Which D2C Brands are Redefining Physical Stores
From quirky fixtures to restageable elements, D2C brands do it differently when they open brick-and-mortar stores
