Highly dysfunctional organisations are those in which conflict simmers below the surface but is not openly discussed. More than open conflict, fear of conflict breeds corporate failures. Bad ideas become new products or processes because employees and managers were afraid to ask difficult questions or offer alternative perspectives. Innovation is stymied, employee turnover or disengagement is high, and morale and mission achievement are low. At its worst, corporations with cultures of conflict avoidance become ethical pariahs. This seems counterintuitive, yet examples abound: Boeing sold a flawed plane; VW cheated environmental regulations; Wells Fargo cheated customers; and Uber ignored hundreds (if not thousands) of complaints of sexual harassment and suffered long-term brand damage. Conflict can be constructive or destructive. Effective leaders harness the power of positive change inherent in constructive conflict in order to solve problems, think creatively, fully engage employees, and out-compete rivals.
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Denne historien er fra July 2020-utgaven av Indian Management.
Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.
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Trust is a must
Trust a belief in the abilities, integrity, values, and character of any organisation is one of the most important management principles.
Listen To Your Customers
A good customer experience management strategy will not just help retain existing customers but also attract new ones.
The hand that feeds
Providing free meals to employees is an effective way to increase engagement and boost productivity.
Survival secrets
Thrive at the workplace with these simple adaptations.
Plan backwards
Pioneer in the venture capital and private equity fields and co-founder of four transformational private equity firms, Bryan C Cressey opines that we have been taught backwards in many important ways, people can work an entire career without seeing these roadblocks to their achievements, and if you recognise and bust these five myths, you will become far more successful.
For a sweet deal
Negotiation is a discovery process for both sides; better interactions will lead all parties to what they want.
Humanise. Optimise. Digitise
Engaging employees in critical to the survival of an organisation, since the future of business is (still) people.
Beyond the call of duty
A servant leadership model can serve the purpose best when dealing with a distributed workforce.
Workplace courage
Leaders need to build courage in order to enhance their self-reliance and contribution to the team.
Focused on reality
Are you a sales manager or a true sales leader? The difference, David Mattson, CEO, Sandler® and author, Scaling Sales Success: 16 Key Principles For Sales Leaders, maintains, comes down to whether you can see beyond five classic myths that we often tell ourselves about selling.
