Resilience. Empathy. Emotional intelligence. Despite the prevalence of an ‘always-on’ culture, the frequency of our communications through email, chat or video conferencing still doesn't fully capture the quality of our interactions at work. How well we engage with one another entails mastery of what makes us human: our emotions.
While technical skills often produce more tangible results and are fundamental to a rewarding career, experts are also pointing to competencies that rely on 1) mental 2) emotional and 3) psychosocial processes and interactions.
And, despite appearing less tangible, they underpin success in the modern workplace. These skills are widely referred to as soft skills or people skills, but they create six times more impact than hard skills or technical knowledge when it comes to job success, according to the National Soft Skills Association in the US.
In fact, a study by I/O psychologist Dr Travis Bradberry on 42,000 workers found that 90 per cent of the top performers across industries exhibit high emotional intelligence – and they often transform this soft skill advantage into an economic benefit. High EQ workers tend to earn US$29,000 more than colleagues who have yet to develop emotional intelligence.
More people today are craving better soft skills to deal with life and work in uncertain times, particularly skills that develop mental fortitude and endurance.
Anxiety management courses on Udemy, for example, witnessed a 4,000 per cent increase in demand at the height of the pandemic last year. Among healthcare workers, that demand is even greater at 5,400 per cent. Courses on resilience, meanwhile, grew more popular among learners by 1,300 per cent.
Denne historien er fra October 2021-utgaven av People Matters.
Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.
Allerede abonnent ? Logg på
Denne historien er fra October 2021-utgaven av People Matters.
Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.
Allerede abonnent? Logg på
How Digital Transformation Can Power The Great Reset
Technology has the potential to serve as the key enabler of change between digitalising administrative tasks and fostering human connections
The Crypto Meltdown Of 2022
FTX implosion: A setback, but not the end for the crypto market
Govern Pre-IPO Unicorns to Create Value; Not Valuation
Billion-dollar startups always make the headlines. But is there true value behind those eye-catching valuations? How can proper governance be implemented for these much-hyped companies?
On change and change management
The best way to end the year, especially such a disrupted one as 2022, is by laying the groundwork for the year to come. Michelle Yong, Head of Resourcing at Shell, offers some insights on change management to bring us forward into 2023
The Great Reconnection: A paradigmatic moment for employers and employees
This year has not been a good one for employee retention. The Great Resignation, originally thought to be a US phenomenon, has emerged in Asia now. But is there a way to turn it into the Great Reconnection?
Lessons Managing in leadership: a global hybrid team
What takeaways can we draw from the pandemic? Fatima Koning, Chief Commercial Officer at IWG, shares what the last five years have taught her about managing a global sales team across 120 markets in the hybrid model
Eight HR trends that we saw throughout 2022
As companies manage their workforces in a dynamic era, HR departments have continually adapted and adjusted, and never more than this year as digital acceleration and workplace evolutions came together
One way to turn the tide of employee retention
There's a surprising link between skill development opportunities and job satisfaction. Here are some ways of boosting skilling and thereby talent retention
A key focus for L&D going into 2023 should be business alignment
Venkat Subramaniam of Degreed believes that learning is core to business success and organisations need to invest in the right processes and technologies to adapt to continuous change
WOMEN IN LEADERSHIP CAN BE GAME GHANGER FOR INCLUSIVE FUTURE OF WORK
BREAKING FREE FROM THE STEREOTYPES IN THE INSURANCE SECTOR, PAMELA THOMSON-HALL SHARES HER JOURNEY OF BEING A CHAMPION FOR WOMEN AND BRINGING ABOUT A CHANGE IN A MALE-DOMINATED INDUSTRY