Joel Fastenberg is the Head of Human Resources for Singapore and ASEAN. He was appointed to the role in May 2020.
Based in Singapore, Joel is responsible for leading the Human Resources strategy in Citi’s ASEAN markets of Singapore, Indonesia, Malaysia, Philippines, Thailand, and Vietnam. He also serves as a member of the Citi Management Committee in Singapore, Citi Country Coordinating Committee for Singapore and the ASEAN Management team.
Joel joined Citi in 2011 and was the Head of Human Resources for Citigroup Japan before taking on this role. He brings to Citi over two decades of Human Resources experience across the financial services industry in New York and Tokyo.
Here are the edited excerpts of the interview.
How do you see the impact of COVID-19 on the banking and financial services industry? How are you adapting to the changing times in terms of business continuity, employee well-being, and meeting the evolving needs of customers?
• We are facing a public health crisis with severe economic ramifications. When it comes to the way in which we work and serve our clients, the pandemic has challenged us to re-examine our processes. What we are seeing is that our investments in the digital transformation of our bank is paying off, as our client’s own business models have evolved with technology, resulting in more of them turning to our digital solutions and services.
Denne historien er fra September 2020-utgaven av People Matters.
Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.
Allerede abonnent ? Logg på
Denne historien er fra September 2020-utgaven av People Matters.
Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.
Allerede abonnent? Logg på
How Digital Transformation Can Power The Great Reset
Technology has the potential to serve as the key enabler of change between digitalising administrative tasks and fostering human connections
The Crypto Meltdown Of 2022
FTX implosion: A setback, but not the end for the crypto market
Govern Pre-IPO Unicorns to Create Value; Not Valuation
Billion-dollar startups always make the headlines. But is there true value behind those eye-catching valuations? How can proper governance be implemented for these much-hyped companies?
On change and change management
The best way to end the year, especially such a disrupted one as 2022, is by laying the groundwork for the year to come. Michelle Yong, Head of Resourcing at Shell, offers some insights on change management to bring us forward into 2023
The Great Reconnection: A paradigmatic moment for employers and employees
This year has not been a good one for employee retention. The Great Resignation, originally thought to be a US phenomenon, has emerged in Asia now. But is there a way to turn it into the Great Reconnection?
Lessons Managing in leadership: a global hybrid team
What takeaways can we draw from the pandemic? Fatima Koning, Chief Commercial Officer at IWG, shares what the last five years have taught her about managing a global sales team across 120 markets in the hybrid model
Eight HR trends that we saw throughout 2022
As companies manage their workforces in a dynamic era, HR departments have continually adapted and adjusted, and never more than this year as digital acceleration and workplace evolutions came together
One way to turn the tide of employee retention
There's a surprising link between skill development opportunities and job satisfaction. Here are some ways of boosting skilling and thereby talent retention
A key focus for L&D going into 2023 should be business alignment
Venkat Subramaniam of Degreed believes that learning is core to business success and organisations need to invest in the right processes and technologies to adapt to continuous change
WOMEN IN LEADERSHIP CAN BE GAME GHANGER FOR INCLUSIVE FUTURE OF WORK
BREAKING FREE FROM THE STEREOTYPES IN THE INSURANCE SECTOR, PAMELA THOMSON-HALL SHARES HER JOURNEY OF BEING A CHAMPION FOR WOMEN AND BRINGING ABOUT A CHANGE IN A MALE-DOMINATED INDUSTRY
