Signature Experience
The CEO Magazine Asia|September 2019

For managing director Tan Kee Choong, the customer experience is the guiding force behind everything signature kitchen does – that, and providing expertise in kitchen design.

Oliver Featherston
Signature Experience

When talking to Managing Director Tan Kee Choong, it becomes clear pretty quickly how Signature Kitchen got its name. The guiding principle behind everything he does within Malaysia’s largest kitchen manufacturer and retailer is providing a “signature experience” to the customer. From the design stage to the ordering, delivery and installation of new kitchens, his commitment to customer satisfaction is absolute.

“We emphasise on the buying experience,” says Kee Choong. “We’re consistently improving our operational excellence to deliver a good service experience to customers. What I believe is that we’re not just competing on products and prices – we’re talking about a focus on every touchpoint, from planning to delivery and beyond. It’s not enough just to advertise our products and prices. It’s about delivering a totally hassle-free customer experience.”

It’s no surprise that Kee Choong is so deeply invested in Signature Kitchen and its customers; in 1994, he left an executive position with a renovation company to start off Signature Kitchen with Co-Founder Dato Michael Chooi. He’d spent enough time working in the home design sector, incorporating both technical skills and customer skills. As far as he was concerned, it was time to strike out on his own terms.

Denne historien er fra September 2019-utgaven av The CEO Magazine Asia.

Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.

Denne historien er fra September 2019-utgaven av The CEO Magazine Asia.

Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.

FLERE HISTORIER FRA THE CEO MAGAZINE ASIASe alt
Lito German Is Driving Change And Accelerating Growth For Sandbox
The CEO Magazine Asia

Lito German Is Driving Change And Accelerating Growth For Sandbox

After years in the automotive industry, CEO Lito German is now driving change and accelerating growth for importer and distributor Sandbox Middle East.

time-read
4 mins  |
September 2021
They're Pioneers In Enshrining Green Values Into Everything They Do
The CEO Magazine Asia

They're Pioneers In Enshrining Green Values Into Everything They Do

CEO Chamaiporn Uerpairojkit explains how thai plastics giant tpbi was committed to sustainability long before the government made an industry-changing announcement last year.

time-read
4 mins  |
September 2021
Maverick Unicorn
The CEO Magazine Asia

Maverick Unicorn

Spotify co-founder and CEO Daniel Ek is a textbook example of the startup gurus propelling their companies to billion-dollar valuations.

time-read
4 mins  |
September 2021
''Increase The Velocity''
The CEO Magazine Asia

''Increase The Velocity''

Adapting Camfil’s business model to work at a faster pace was critical for the business to thrive in today’s China, according to managing director Michel Moulin.

time-read
5 mins  |
September 2021
Device Manager
The CEO Magazine Asia

Device Manager

Covid-19 tore the world’s tech supply chains asunder, the effects of which are still being felt today. But through steady management and quality of work, malaysian component manufacturer analog devices has managed to thrive during the storm.

time-read
4 mins  |
September 2021
Going Antiviral
The CEO Magazine Asia

Going Antiviral

Chiaphua Industries chief marketing officer and co-founder of Germagic Hamilton Hung has transformed the appliance manufacturer into an antiviral research and development powerhouse. And he has done so with patience and vision.

time-read
4 mins  |
September 2021
Risk Vs Return
The CEO Magazine Asia

Risk Vs Return

Add pandemic fallout to a low interest-rate environment and you have a challenge for highnet-worth investors. Where might opportunities lie?

time-read
4 mins  |
September 2021
Expect The Unexpected
The CEO Magazine Asia

Expect The Unexpected

For lockton philippines insurance & reinsurance brokers ceo vic valledor, providing affordable premiums for the poorest families is vital, especially considering the recent challenges of the covid-19 pandemic.

time-read
5 mins  |
September 2021
The Ultimate Investments
The CEO Magazine Asia

The Ultimate Investments

With the global economic recovery from the pandemic underway, many analysts are suggesting now is the time to invest – but will whisky, soybeans or bitcoin find a way into your portfolio?

time-read
5 mins  |
September 2021
The Future Of Fintech
The CEO Magazine Asia

The Future Of Fintech

Covid-19 has accelerated the world’s shift to a digital economy, and airwallex co-founder and president Lucy Liu wants to make sure there are more female fintech leaders with her at the top.

time-read
3 mins  |
September 2021