DIGITAL TRANSFORMATION, is not something which affects one part of the organisation. It affects the organization from top to bottom. The approach that the private sector is taking and the one public sector is taking are quite different. While government organizations are focusing on delivering citizen services in the most effective way possible, the private firms are looking to automate their process. VC Gopalratnam, SVP-IT and CIO – International, Cisco, in an exclusive conversation with Mohd Ujaley, shares his views on digital transformation and how both government and private companies can move towards digital
The word digital transformation has become a buzz word. Both government agencies and enterprises are trying to become digital. What is your view? Are they on right track?
If you think about digital transformation. It is not something which affects one part of the organisation. It affects the organisation from top to bottom. Clearly the approach taken by the private and the public sector is quite different. The public sector, government, smart cities and smart enterprises, are delivering citizen services in the most effective way. By effective, we mean, the most economical, flexible, secure and the most affordable. Citizen services is what the public sector is focused on in driving digital transformation.
Citizen services can be in any industry vertical, like education, healthcare, security, transportation and that is how the public sector is driving digital transformation. If you switch to the private sector, digital transformation is all about the delivery of better service to three types of stakeholders – the customer, the ecosystem that you are part of (including partners) and employees. All the services cater to these set of stakeholders are automation, collaboration, networking services etc. to give better experience.
Over the past few years, lot of technology intervention has gone into modernizing digital infrastructure but one of the most critical components – networking – is still legacy based.
Virtualisation and SDN have not been able to make substantial progress. Why is there a delay?
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