PC.Com - Best Product Of The Year 2019

The PC.COM Best Product of The Year Awards 2019 has come to a close and boy, what a journey it’s been! We left it to you, the consumers, to decide on which brands came through the most for you in their respective categories. Some won as expected, while others surprised more than a few of us, but there can be no doubt that every single winner thoroughly deserve their names etched on these awards. So, without further ado, here are your winners.

The Best Telco of 2019 award had to go to the one with the best 4G LTE network and all-round data service. And the winner to come out of the stiff competition, was Celcom. Celcom’s solid 2019 consisted of investments into the latest end-to-end technology such as 4T4R multiple-input and multipleoutput (MIMO), Carrier Aggregation and Quadrature Amplitude Modulation (QAM). This upgrade led to improvements all across the board, from postpaid and prepaid to customer service, Celcom meticulously put in work to ensure that its customers received nothing but the best internet connectivity and digital experiences.

The Best 4G LTE network coverage

In 2019, Celcom’s 4G population coverage rose to 93%, whilst expanding its coverage to now provide consistent, reliable speeds to 10 states and 25 prime cities nationwide. This brings Celcom’s site count to over 11,000, 9000 of which are LTE sites. It really doesn’t get more expansive than that.

An Award-Winning Network

Don’t just take our word for it. Celcom’s 4G LTE network was acknowledged by Opensignal, an independent analysis of mobile measurements, for being ranked number 1 for 4G Availability, Video Experience and Latency Experience in Opensignal Award – Malaysia: Mobile Network Experience Report September 2019 and the accolades don’t end there.

Celcom’s continuous focus on delivering exceptional customer experience was recognized with two global awards namely, Honorary Award for Best Customer Experience 2019 and the Silver Award for Best Employee Engagement 2019, during the CX Asia Excellence Awards 2019 in Singapore. Locally, Celcom bagged the Gold award for the “Communication Networks” category during the recent Putra Brand Awards 2019.