Role of Emerging Technology in Building Smart Hospitals
eHEALTH|March 2020
In the wake of huge patients’ expectations pertaining to quick service, less waiting time and hassle free comprehensive experience, smart hospitals hold a huge significance today. With cutting-edge technologies like AI and ML, these hospitals are automating and optimizing various processes to ensure best care to masses, writes Dr Mervin Leo, COO, Aware Gleneagles Global Hospitals, L B Nagar, Hyderabad for Elets News Network (ENN).
Dr Mervin Leo
Role of Emerging Technology in Building Smart Hospitals

The term ‘Smart Hospital’ refers to a hospital which is working towards building an ecosystem using digital tools which help in quick & efficient decision making. If we closely observe, we notice that today’s customer (essentially a ‘patient’) is smarter and more aware.

These days, basic expectations of a patient while visiting a hospital is all about faster service, less waiting time and comprehensive patient experience. Hospital reviews like Google reviews or YouTube testimonials are also one of the major deciding factors for a patient to choose a particular doctor or hospital.

This continuous change in the external environment enables both the consumer & provider to take relevant measures to live up to each other’s expectations. I would like to highlight below few of the industry-related initiatives which are practiced across the globe:

BUILDING SMART HEALTHCARE SYSTEM WITH SMART NOTIFICATIONS

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