Late deliveries are infuriating if you have taken a day off work, or paid extra for a one-day delivery that turns up after two or three days.
If your parcel arrives late, damaged or never shows up, you may be able to claim compensation.
Just do not bother contacting the delivery company, said Sarah Dennis, head of content at complaints website resolver.co.uk: “The golden rule for online shopping orders is that your contract is with the retailer. In most cases, it is their responsibility to cancel your order and arrange a refund or compensation.”
The exception to this rule is when you organised delivery directly through a courier, she added.
Shoppers are free to cancel an online shopping order from the moment they place it to 14 days after receiving it. Exceptions include perishable goods such as groceries or bespoke products such as a handmade sofa.
Denne historien er fra December 19, 2021-utgaven av Sunday Express.
Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.
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Denne historien er fra December 19, 2021-utgaven av Sunday Express.
Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.
Allerede abonnent? Logg på
Birthday boy Jesurun gift-wraps points for the unbeaten Blades
JESURUN RAK-SAKYI struck twice on his 22nd birthday as unbeaten SHEFFIELD UNITED defeated LUTON 2-0 at home to move level on points with Championship leaders SUNDERLAND.
PALACE REIGN FOR KINGS OF THE ROAD
THE Slot machine paid out yet another jackpot as Liverpool dug deep for a priceless and gritty victory.
Punch & Judy next in line to be 'cancelled' fears veteran
HE'S been entertaining children and adults alike for six decades with his traditional Punch and Judy shows.
How Rick's traumatic childhood drove him to succeed
\"IT'S A desperately poignant way to sum up one's childhood. \"I remember being frightened all the time as a kid,\" recalls Rick. He traces the trauma to a grave tragedy in the family before he was even born.
Harry extends 'solo' trip without Meghan
PRINCE Harry has extended his solo trip abroad without wife Meghan, the Sunday Express has learned.
How Queen bagged her cheeky escapes
IN a lifetime of meeting the public, the late Queen famously used her handbag to secretly signal to her courtiers when she was ready to leave an event.
Trump's return to brush with death spot
A SECRET Service ring of steel surrounded Donald Trump last night as he prepared to hold a rally in the same spot where he was almost killed by an assassin three months ago.
Migrants perish as Cooper slams gangs
A TODDLER trampled to death in a small boat was among four migrants who died off the French coast yesterday.
‘Inspirational’ Kemi wins backing of US governor DeSantis
KEMI Badenoch's leadership bid has been endorsed by one of the US Republicans' most influential figures.
Leadership hopeful fired up by Reagan
JAMES Cleverly wants to bring the spirit of Ronald Reagan to the Tory Party as he enters a critical week in his bid to become leader, he tells the Sunday Express today.
