Guests, too, have changed their behaviour. Whereas once they may not have thought much about the work that goes on behind the scenes, now travellers prioritise hygiene when booking. According to a survey carried out in the UK and US by Honeywell in December, 48 per cent of respondents said that enhanced cleanliness or health and safety procedures would motivate them the most to stay in a hotel, while 57 per cent of those in the US cited cleanliness as the top deciding factor in choosing a property. Here we explore the new safety measures that have fundamentally changed the guest experience.
KEEP IT CLEAN
All of the major hotel chains have developed robust new cleaning protocols, reviewing each department and providing staff with comprehensive safety and hygiene training. In April last year, Marriott International unveiled its Global Cleanliness Council, a body comprising specialists in hospitality, epidemiology, sanitation and protective health and hygiene technology. Hilton partnered with the manufacturers of Lysol and Dettol to launch its Clean Stay platform in June 2020, with Alex Humphrey, Hilton’s senior director for safety and security in Europe, the Middle East and Africa, using his experience as a medical microbiologist to steer the group in the right direction. “The key thing is it’s not just a marketing ploy,” he says. “We approached this with a scientific microbiological mindset. We weren’t like a rabbit [caught] in the headlights.”
Denne historien er fra July - August 2021-utgaven av Business Traveller UK.
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Denne historien er fra July - August 2021-utgaven av Business Traveller UK.
Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.
Allerede abonnent? Logg på
The rail thing - Why airlines and train companies are partnering to increase options for travellers on short journeys
An intercity flight connection operated by train would have been almost unthinkable in the early 1990s, but in 2024 it will increasingly be the default experience at many European hub airports. European nations have been among the world's leaders in adopting high-speed rail for short-distance trips, along with Asian countries such as Japan and China.
Adventures in Albania - From paranoid dictatorship to dream travel destination, why the Balkan nation is ready for its moment in the sun
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Watching Kanesaka work his magic is performance in itself
Scandic Spectrum, Copenhagen
An impressive corporate hotel just minutes from Copenhagen's centre
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The perfect mix of gorgeous heritage design with cool, cosmopolitan attitude
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A stunning success another calming experience in the capital
Eurostar Business Premier LONDON-PARIS
It remains the superior service for those travelling from London to Paris
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There is a lot to like, but my experience was far from perfect
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You'll be spoiled for choice when it comes to the Austrian capital's museums, galleries and historic cafes
SWITCHING OFF IN...THE LOIRE VALLEY
Escape to the secluded forests of the Loire Valley for a digital detox