Business hotels have the unique task of ensuring that the overall experience is as seamless—and swift—as possible. Corporate guests require quicker touch points—check-in, check-out, room service, concierge services—and hence these properties are increasingly relying on technology to enhance the overall customer experience. While leisure hotels largely depend on the “human element”, business hotels try to market their ‘minimised human contact’ peg aggressively. Let’s look at some of the prevailing technological developments that we see—or are likely to see—in the country’s business hotels.
NEVER LOSE KEYS AGAIN
The humble hotel room key has come a long way, from the chunky metallic key of yesteryear to the key-card of today. However, keyless entry is the trend du jour at many hotels. The mobile key is fast replacing key cards at many hotels across the globe. The guest has a key on his phone, which he can scan at the entry to access his room (or even the elevator). This is particularly favoured by larger chains as it gets guests to download their apps as well. In India, the Aloft Bengaluru Cessna Business Park (marriott.com) offers such a mobile key, and thus, a keyless check-in. Mobile keys save hotel staff the trouble of replacing lost keys or key cards, and guests no longer have to worry about walking all the way to the reception for a duplicate key.
TEXT, DON’T CALL
Denne historien er fra February 2020-utgaven av Travel+Leisure India.
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Denne historien er fra February 2020-utgaven av Travel+Leisure India.
Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.
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Lunching In Leh
Turtuk, the last town of India in Ladakh, is having a culinary and hospitality renaissance, discovers Harsh Surti
The Medieval Charm of Elsinore
Elsinore, in eastern Denmark, is a charming city full of surprises, such as its interesting link to Shakespeare, discovers Ami Bhat
Natural Selection
In other parts of the world, natural wine production can be raw, wild, and a little messy. But a road trip through southeastern Austria reveals that, in a land where order and understatement reign, even the low-intervention bottles are elegant and refined.
Where the Wild Things Are
Uncovering Rwanda's natural treasures-and the gift of multigenerational travel
FROM THE VOICE WITHIN
A hit new season of a cult show, a brand new production venture, and a baby girl-it seems Ali Fazal is on top of the world right now. Amid a new parenting journey, the actor talks to SAMREEN TUNGEKAR about his travel persona, his instincts, and what feeds the artiste within him
MONSOON IN THE WILD
For nature lovers craving the lush serenity of monsoon forests, off-season safaris in national park buffer zones offer rare rewards and vital support to local economies, discovers Chandreyi Bandyopadhyay.
Ray of Sunshine
Getting diagnosed with life-threatening ailments can spell doom, but for actor Lisa Ray, it became a testament to her resilience. Diagnosed with multiple myeloma in 2009, the former model maintained a positive outlook, blossomed into a vocal advocate for cancer awareness and support, and turned author with a book chronicling her story. In a chat with Bayar Jain, she gets candid about her journey of hope and healing
Championing Change with Conversations That Matter
Aditi Mayer is a responsible storyteller who likes to look at fashion through a lens of social and environmental justice. She tells Samreen Tungekar about how she manages her own mental health and wellness despite work that promotes positive change and requires mental bandwidth
Travelling Through Conscious Well-Being
In the ever-evolving landscape of wellness, where data meets intuition and science aligns with ancient practices, Deepak Chopra stands as a unique bridge between these worlds. Chopra talks to Dipali Patwa about how travel, when intertwined with wellness, becomes a powerful catalyst for personal transformation.
Transcending The 'Trend'
For Rimzim Dadu, the creation of a collection is about lending the pieces a timeless quality. Samreen Tungekar talks to the designer about her creative process, and how her travels intersperse with her approach to design