How Long for AI to Pay Off?

SPECULATION ABOUNDS CONCERNING AI’S ULTIMATE IMPACT ON ORGANIzations and marketing, but it’s tough to discern where companies are achieving results.

Serve More Customers With Inclusive Product Design

Use these questions to empower teams to design products for more diverse populations.

A Tale of Two Hot Sauces: Spicing Up Diversification

The contrasting paths of two hot sauce manufacturers show that managing exposure on multiple fronts is essential.

How Generative AI Can Support Advanced Analytics Practice

Large language models can enhance data and analytics work by helping humans prepare data, improve models, and understand results.

To Navigate Conflict, Prioritize Dignity

Four interrelated practices can bolster dignity, leading to more constructive problem-solving and collaboration.

How AI Skews Our Sense of Responsibility

Research shows how using an Al-augmented system may affect humans' perception of their own agency and responsibility.

Return-to-Office Mandates: How to Lose Your Best Performers

Your organization's highest-performing employees want executives to focus on outcomes and accountability, not office badge swipes.

The CEO's Cyber Resilience Playbook

What do CEOs who led through a serious cyberattack regret? Use this guide to learn from their experiences and take smarter actions before, during, and after an attack.

Engineer Your Own Luck

Companies that modularize and externalize their best capabilities are in a strong position to seize unexpected opportunities.

Acing Value-Based Sales

To get the best returns on innovative products, collaborate with customers to define and share the commercial opportunity.

Why Territorial Managers Stifle Innovation and What to Do About It

Managers who feel insecure about their status tend not to encourage novel ideas from their employees. Fostering their identification with the organization can change this behavior.

The Hazards of Putting Ethics on Autopilot

Research shows that employees who are steered by digital nudges may lose some ethical competency. That has implications for how we use the new generation of AI assistants.

Auditing Algorithmic Risk

How do we know whether algorithmic systems are working as intended? A set of simple frameworks can help even nontechnical organizations check the functioning of their AI tools.

The Trouble With Your Innovation Contests

Not all innovation contests should be winner-takes-all or judged by senior executives. New research shows how to structure contests to meet specific goals.

Scaling Automation: Two Proven Paths to Success

Lessons from two leading hospital systems show how to overcome the obstacles to automation.

How Tech Fails Late-Career Workers

Managers must make deliberate choices to support older workers' use of complex technologies.

Building Culture From the Middle Out

Midlevel leaders are critical to fostering an organizational culture that’s healthy and vibrant.

Why Manufacturers Need a Phased Approach to Digital Transformation

Those that succeed with this difficult work break it into three stages, each with its own guiding metrics.

Will Large Language Models Really Change How Work Is Done?

Even as organizations adopt increasingly powerful LLMs, they will find it difficult to shed their reliance on humans.

How to Make Better Friends at Work

Friendships in the workplace can enrich our lives and make us better leaders and workers if we make the effort to cultivate truly healthy relationships.

Health Care Platforms Need a Strategy Overhaul

To succeed, digital health platforms must shift their approach in three key areas.

Steer Clear of Corporate Venture Capital Pitfalls

Big companies and risk capital can be awkward partners. Here’s how to get corporate venturing right.

New Markets, New Opportunities: Identifying Where and How to Make Your Play

How do leaders determine whether to build a new business around a promising new technology?

Own Your Words to Gain Authority

Managers undermine their credibility when they speak for others too frequently.

What the Smart Money Says About Black CEOs

Investors’ reactions to an executive appointment often reflect negative bias, while institutional investors take a more positive view.

Doubling Down on Impact Reporting

New EU reporting mandates will affect businesses well beyond Europe's borders and require them to report on material impacts far beyond their own walls.

Are Enterprise Social Platforms All Talk?

To get the most from corporate knowledge-sharing tools, encourage users to engage with more content, not just build their personal brand.

Radical Innovation Needs Old-School VC

Scientists and entrepreneurs working on the world's most urgent problems can't solve them without funders who understand deep-tech opportunities and take long-term views.

The Real Issues Driving the Nursing Crisis

Our analysis of nurses' employer reviews reveals the true source of burnout and why nurses are leaving the field. Here's how health care leaders can improve nurse job satisfaction to fight a looming nursing shortage.

How Ghost Scenarios Haunt Strategy Execution

Strategic planners are often blind about how the future will challenge their status quo. A scenario-planning mindset can help them see what they’re missing.