On the latest trends…
We used to talk about the technology and IT services industry on one side and BPM on the other: The skills required, the way services were delivered and client expectations. These were dramatically different between the two. But that line is now going away, and it is becoming one continuum. Today for delivering BPM and customer experience services, lots of technology is needed. Similarly for delivering technology services, you need process experience.
ChatGPT has become a generic name even though it’s a brand. We also have Bard and other large language models coming. This will fundamentally alter the way customer experience services are delivered. Gen AI-enabled chatbots and conversational bots keep learning on the job and build a knowledge repository over a period. Customer experience is becoming much more seamless due to that.
Another interesting thing is voice and visual search. you can have voice clips and find out where they originated from. When you see a particular visual, you want to know what that product is and who manufactured it. Earlier it was very difficult, but today you have visual search.
Then there’s cybersecurity. Every year exponentially number of cybersecurity incidents and threats are increasing. It is immense and an unbelievable growth for me. you can have all kind of defenders, virus protection etc, despite that there is always an incident.
Denne historien er fra October 2023-utgaven av DataQuest.
Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.
Allerede abonnent ? Logg på
Denne historien er fra October 2023-utgaven av DataQuest.
Start din 7-dagers gratis prøveperiode på Magzter GOLD for å få tilgang til tusenvis av utvalgte premiumhistorier og 9000+ magasiner og aviser.
Allerede abonnent? Logg på
The Ripple Effect Of Recent Layoffs
The recent wave of layoffs across various industries has sent shockwaves through the global workforce. From tech giants to traditional corporations, companies have been forced to downsize in response to economic challenges, market shifts, and technological advancements. This article delves into the far-reaching implications of these layoffs, examining their impact on individuals, communities, and the broader economy, with a particular focus on how these trends are reshaping engineering education.
Bridging the Teacher Training Gap for Effective NEP Implementation
Bridging the teacher training gap is essential for effective NEP 2020 implementation, ensuring educators are equipped to foster the next generation's holistic development.
How Cloud Technology is Empowering Indian SMEs: Key Insights from Tata Teleservices and CyberMedia Research
India's booming economy and the robust digital infrastructure are fuelling a wave of innovation, with businesses of all sizes - from established enterprises to agile small and medium enterprises (SMEs) - embracing powerful new technologies. Underpinning this growth charge is Cloud - a critical foundation for India's ongoing digital T transformation journey.
Breaking Barriers: Gender Inclusivity and AI Bias
Shreya Krishnan, Managing Director of AnitaB.org India, shares insights on the progress and challenges of gender inclusivity in the Indian tech industry and the pervasive impact of bias in AI systems.
Harnessing AI for Gaming Innovation, Games24x7
As the global online gaming industry continues its rapid expansion, the AI in gaming market, valued at approximately $2.6 billion in 2022, is expected to grow at a CAGR of around 29.5% from 2023 to 2030 Artificial Intelligence is playing a pivotal role in shaping the future of this dynamic sector.
Aditi Jain Reveals the Blueprint for Future-Ready Engineers
Aditi Jain, HR Leader | Talent Management & Development at Visionet, discusses the importance of emerging technologies and industry-academia collaborations in preparing engineering graduates for the future.
Campus-Corns - The new Summa Cum Laude?
It's strange when an OEM starts to build its own brand of cars. They are just supposed to supply the crucial parts. So why this last-mile and long-tail jump? But then, don't they have the best grip in understanding the car? So why not?
Preparing Engineers for the Modern Workplace
In recent years, the landscape of engineering education has undergone a significant transformation. However, the rapid pace of technological advancements and shifting industry demands have exposed critical gaps in the skills and knowledge of recent engineering graduates. As these young professionals step into the workforce, they are often confronted with challenges that their academic training has not adequately prepared them for. To address these issues, industry experts and educators are calling for a comprehensive overhaul of engineering curricula, emphasizing the importance of real-world problem-solving, projectbased learning, and the integration of emerging technologies.
From Funnel Vision to Gun-Barrel Vision
Eyeing the Future of Tech Skills and shooting for the bull's eye-it's time engineering talent was sharpened with a close eye on what orbits are black and which ones are white in the future dartboard of opportunities and industry requirements. Maybe that's already happening.
Practical experience & adaptability to emerging tech the key
The 2024 DQ-CMR T-School Employability Index Survey presents an in-depth analysis of the evolving landscape of engineering education in India, particularly in terms of employability and industry-readiness. This survey, conducted across a diverse range of engineering institutions, sheds light on critical developments, trends, and challenges that are shaping the future of BE/BTech graduates in the Indian job market.
