Post pandemic, as people step out to dine they are still conscious of several aspects like social distancing and cleanliness and hygiene, particularly the last two. From the food to the service, customers take into consideration many things when choosing a restaurant. One of the most important factors diners think of is cleanliness and hygiene, which are, thus, the most important elements for deciding the fate of the F&B outlets.
Tapendra Ghosh – Food & Beverage Manager, Grand Mercure Gandhinagar GIFT City, affirms, “In today’s modern world, it is an extremely important responsibility of every Food & Beverage Service entity to offer their guests the most hygienic food and beverage products along with a safe consuming environment. Especially post pandemic era, we have witnessed that consumers are very cautious while choosing their options and consider health and safety as the most important factor in this process. The guests keep faith and evaluate any F&B establishments based on the hygienic and safe environment that they provide to each consumer. It is an integral part of F&B Service in order to create a memorable experience for the guests.”
Arindam Sarkhel, Food & Beverage Manager, Grand Mercure Mysore, declares, “There are various things which can define the fate of a restaurant and among that is the hygiene a restaurant carries. Restaurant hygiene is not just for ensuring health and safety of the staffs and customers but also plays a major role in defining the perception of a restaurant. Customers are now very specific in terms of the outlets they choose for dining out.
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Denne historien er fra August - September 2022-utgaven av Food & Beverage Business Review.
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